Casumo Casino Review NZ

Expert Review

Casumo sets itself apart from other online casinos in New Zealand, and in fact makes it to the top of my list of best online casinos and best online pokies sites. It has been around since 2012, so you can trust it is a legitimate casino, and Casumo's experience in the industry shines through. I am most impressed by their comprehensive library of more than 4,200 games, which is among the largest collection I have seen in my 7 years of reviewing online casinos. Not only that, but Casumo also offers a sportsbook where you will find all the popular sports, matches, and tournaments that you want to place bets on. I personally find this an incredibly valuable feature, as you can save time and effort with a single site for gaming and betting.

I enjoyed the 5 free spins with NO DEPOSIT required, as well as the generous welcome bonus of $1,200 + 50 wager free spins when I made my first deposit. To top it all off, Casumo is perfect for newbies to online casinos, as it has a beginner-friendly user interface, live chat customer support, and convenient payment options available for Kiwis. Learn more about all aspects of Casumo casino (such as security, banking methods, and bonuses) in my review.

Games: 10/10

When it comes to games, Casumo gets the perfect score. I have reviewed hundreds of online casinos (and played at countless more), and Casumo is my best choice for New Zealanders. The range of titles is impressive, with more than 4,200 games, comprising over 3,000 slots, hundreds of table games, blackjack, roulette, and live dealer games. To give you an idea of how much variety there is: pretend you played ten different games every day, you could play for more than a year and you would still not have played every game available!

I personally played around 100 different games for this review, using my desktop, iPad, and mobile, and was pleased how well the games ran on each of them. They loaded quickly, the games fit the screens perfectly (not cut off anywhere), and the game interfaces are easy to navigate, particularly for beginners. I decided to pull out an old laptop to test out Casumo's games, and was surprised to find that even on a low-end device, the games were so optimised that it still ran smoothly.

The graphics on all the games I tested were fantastic, and kept me entertained for hours. Another excellent feature of Casumo is the demo option available for most games, which is perfect if you want to try out a game without spending any money. You can even do this without signing up first. Simply click on a game, and you can access the demo version, with a pocket full of play money to get started.

When I looked into the gaming companies that produce the games for Casumo, I found many familiar names including the best in the industry. NetEnt, Microgaming, Evolution Gaming, Pragmatic Play, Play’n Go, and many more top gaming providers contribute to the array of games at Casumo.

With Casumo's user-friendly, you can search for your preferred game developer, or the name of any particular game, making it easy to find what you are looking for. They also have a separate category of live games where I discovered hundreds of live rooms with professional dealers. I love live dealer casinos, as it offers a true casino experience from the comfort of my own home. Casumo has blackjack, roulette, baccarat, poker, and even game shows, streamed in HD.

Finally, I checked the legitimacy of the games at Casumo and found that they are are all audited by eCOGRA to ensure fair play. The average payout rate is 97.27%, higher than most online casinos in NZ, and I certainly felt luckier when playing at Casumo, as I experienced more frequent wins.

Betting: 9.6/10

Besides casino games, Casumo also offers a massive sportsbook, making it a go-to online gaming place. What I find to be the main highlight is the number of sports available for betting. All of my favourites were there, (Basketball, Cricket, Rugby League, and Boxing), and there are plenty more, such as Tennis, UFC, Motorsports, Soccer, Golf, Baseball, American Football, Aussie Rules. I even found some obscure sports such as Bowling, Esports, Pool, Chess, and Trotting.

Not only can you bet on main sporting events, but you can also find casual matches, league matches, tournaments, and friendlies.

One of the perks of betting with Casumo is that you can bet on live games, or place a pre-match bet. You can even customise your own bet with the bet builder. All you have to do is select multiple games and bet on multiple scenarios, and Casumo will provide you with the best possible odds combined at a single place. I loved this feature as it keeps the excitement going over several games, and it is super convenient to use.

From my years of betting, I know that it’s crucial for bettors to stay updated with the scores when betting live and facing competitive odds. When I compared Casumo’s betting services with some popular betting sites, I found that Casumo is on par with the best of them. With Casumo I received instant updates, the odds are very attractive, and there are always a variety of scenarios to bet on per match.

Bonuses: 9.5/10

Casumo has some generous bonuses for their casino players that they can enjoy right after signing up. Starting with the welcome offer, Casumo offers new players 5 Free Spins with NO DEPOSIT required! This is unique, as most online casinos require at least $1 minimum to claim a bonus.

When you make your first deposit at Casumo, you will also receive 100% up to $1,200 + an additional 50 free spins. The best part of the free spins is that they come with zero wagering requirements! I like Casumo's welcome offer because it is straightforward and accessible in one go. Many online casinos offer a deposit bonus spread over several deposits, and usually it is not as high as 100% match once you make your 2nd or 3rd deposit.

When I signed up to Casumo, I used the 5 free spins before making a deposit, and then took advantage of the full $1,200 bonus by depositing $1,200 into my account because I wanted to test out if Casumo is a good high roller casino. Of course, with all online casinos, the welcome bonus comes with wagering requirements but the 50 free spins don't! For the bonus, the playthrough is 30x before you can withdraw your bonus, which is at the lower end of the industry. Some other online casinos require up to 70x wagering before you can withdraw, which is much more difficult to achieve. 

Note that if you haven't fulfilled your wagering requirements you won't be able to withdraw your winnings, so keep this in mind before you claim a welcome bonus. If you are unsure whether it is worthwhile, read my article on wagering requirements where I explain how the bonus works, and you can decide for yourself. If you prefer withdrawing any winnings immediately, then contact Casumo support and tell them to remove your bonus before you start playing. However, many players enjoy the extra money they can play with when they claim the bonus. Ultimately, it's a personal choice.

Casumo also has daily and occasional promotional events. For instance, players can enjoy daily prize drops, as well as 20% live casino cashback every Thursday to Sunday.

The one point that let me down about the bonuses is that there is nothing available for sports betting. While other platforms offer bonuses or free bets, with Casumo the only bonuses available are for casino players.

Deposits and Withdrawals: 9.7/10

Casumo has several convenient banking options for Kiwis, and the best part is there are no fees involved for depositing or withdrawing. I usually use Visa to deposit into online casinos, but since Casumo offers Apple Pay I decided to test it out. As expected, the transaction was processed instantly with no issues at all, and I was able to begin playing right away. Here is a list of the available deposit methods for Casumo in NZ.

Deposit methods

• Visa (Instant)
• Mastercard (Instant)
• Paysafecard (Instant)
• Skrill (Instant)
• Apple Pay (Instant)
• EcoPayz (Instant)

The minimum deposit amount for all the methods mentioned above is $10.

Withdrawal methods (and timeframes)

There are a few options to choose from when withdrawing your money from Casumo, and the traditional methods of bank card or bank transfer can take up to 2 and 5 days respectively. I prefer to use Apple Pay as it is instant, and when I withdrew from Casumo, it was a quick and straightforward process. I received my winnings instantly, which is a welcome change compared to many other online casinos.

• Bank Card (Up to 2 days)
• Bank Transfer (Up to 5 days)
• Skrill (Instant after approval)
• Apple Pay (Instant after approval)

Mobile Gaming: 9.7/10  

Casumo offers dedicated mobile apps for both Android and iOS users. I tested the casino on the latest iPhone as well as an older Samsung Galaxy, and the app worked flawlessly on both devices. The games fit the mobile screens, and there was no lag or stutter during gameplay. The app is well-optimised and works perfectly even on older phones, which makes it suitable for everyone. 

I loved the clean interface that makes it easy to navigate, and I could find all the options that are available on the desktop version of the site. If you prefer to use the mobile browser instead of the app, that is also possible. I tested it on Google Chrome, Safari, Firefox and Opera, and and found the experience exactly the same on each of them.

Customer Support: 8.7/10  

Casumo can help with any questions you have, via live chat support. Although the live chat is not available 24/7, a customer service representative will reply to you in the chat box when they are back online. 

When I tested out the live chat with a question, I had to first communicate with a bot, which was of no help. However, within an hour, I received a response from a real person, with a comprehensive answer to my question.

I would prefer if Casumo had 24/7 live chat, but it is a minor issue that does not affect my overall experience too much. I suggest that you can also look at the FAQ section if you are waiting for a live chat agent. There are many detailed solutions available there.

Security and Licensing: 9.9/10  

One of the most important factors of an online casino is whether it is safe and legitimate. From my years in the industry, I haven't found a casino that can top Casumo, when it comes to licensing.

Casumo has licenses from four gambling commissions, making it one of the most compliant and safest online casinos to play at. Casumo holds licenses from Malta Gaming Authority, UK Gambling Commission, Swedish Gambling Authority, and DGOJ Spain. Jocularis Ltd., which can be considered a part of the Casumo group, also has a remote gaming license from the government of Gibraltar. They have also offered their company registration number along with the address, which is situated in World Trade Centre, Gibraltar.

Casumo fulfills all the lawful requirements and compliances in New Zealand to provide Kiwis with a safe gambling environment. They also encourage their users to be aware of gambling addiction and provide them with sources if they require help.

I was also impressed to see that Casumo has won countless awards for being the best and safest casino. The website is SSL encrypted, and all the data you provide to them is safely stored on secured servers. I have no security concerns whatsoever when playing at Casumo casino.

Verdict

To sum up Casumo, I would describe it as “A casino with unlimited entertainment”. With a huge library consisting of 4,200+ games and a sportsbook with dozens of sports, Casumo offers you a unique experience each time you visit.

The graphics and games are top-notch, as they are provided by industry leading gaming developers, and the payout rate is a high 97.27%. With auditing by eCOGRA, multiple licences from different gaming commissions, and SSL encryption, Casumo gives its players peace of mind, as one of NZ's safest online casinos.

If you want to join Casumo, remember to click here and claim your free welcome bonus!

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