William Hill Casino Review NZ

Expert Review

Established in 1934, William Hill is one of the pioneers of the gambling industry, initially providing in-store betting services across the UK. However, with the rise of the internet, William Hill Casino launched their online site to cater to gambling enthusiasts from all over the world, including New Zealand. When I visited their official website for the first time, I registered my account and got access to all the features they had to offer. Their gaming catalogue consists of 2,000+ slots, table games, live games, jackpots, and much more. They also have a dedicated section for the sportsbook, offering users the opportunity to bet live or place pre-match bets on all worldwide popular sporting events.

William Hill has excellent welcome bonuses and ongoing promotions that Kiwis can enjoy throughout their time on the platform. I was also provided with secure, fast, and fee-less banking options to make deposits and withdrawals. The amazing customer support, state-of-the-art security features, and beginner-friendly interface made things even better for me. But they have much more to offer! In this detailed review, I will take a deeper look into every feature and service of William Hill and share my opinion about them.

Games: 9.8/10

William Hill is an ideal online casino for players who are looking for a premium, fair, and friendly gambling destination. With decades of experience in hand, the casino brings the most sophisticated and entertaining gaming catalogue designed for seasonal and professional players. I discovered more than 2,000 titles in the William Hill gaming library – enough to keep me entertained for months. I found a massive range of slots there, which was further expanded into video slots, mega ways, buys and wins, and more within the same category. You are in for a treat as well if you like playing bingo games, live dealer games, jackpots, poker, table games, or other types of games. William Hill has them all.

William Hill has partnered up with top-of-the-line game providers, including industry-leading names like Evolution and Play’n Go, ensuring their games are of the best possible quality. I could use the search bar to look up specific game studios and fetch their games out. I could also search for individual games by entering a keyword. Overall, I had no trouble navigating through William Hill as the interface was already quite friendly. Different types of games had their dedicated sections. Live casino, bingo, and poker even had their own pages, allowing me to explore the games freely without getting confused. William Hill also separated exclusive games, personalised games, and new games that I could access from the sidebar menu or the casino homepage.

After carefully exploring different categories, I decided on some titles and started playing them to see if the games were optimised, well-designed, fun to play, and visually pleasing. William Hill does not provide their players with the demo mode or free-play option. Even though the games would load and the interface would appear, I could not check the gameplay or place bets. I had to top up my account to begin playing. After making a deposit, I tried slots, jackpots, poker, and bingo. Initially, the games were set to windowed mode, but I had the option to enter fullscreen mode as well. Each game came with an in-game menu allowing me to turn the music on or off, check game rules, or set other preferences.

Most importantly, I was able to easily place bets or set up automated betting systems for the games. The graphics and visuals of the games were also crystal-clear and realistic. I loved the animations and the themes, which made the games even more enjoyable and interesting. The best part is that the games worked flawlessly, and the gameplay was smooth and lag-free. There were no stutters, unresponsive behaviour, or other issues, and I had a trouble-free gaming experience at William Hill.

I also got myself into some live game rooms, which were all hosted by professional agents. I tried some roulette, blackjack, and baccarat games, which were all streamed live to me. The stream was in HD quality, and I could hear the agents clearly. I could also chat live with other players in the room and place my bets while live on the stream. It was almost as if I was in an actual casino.

Betting: 9.6/10

The sportsbook at William Hill is as good as their casino is. It is diverse, well-designed, and provides bettors a free hand to customise their bets and wager however they want. The William Hill sportsbook has a long list of sports available on the left side of the interface. It contained more than 35 individual sports, including popular ones like American football, baseball, basketball, cricket, cycling, MMA, boxing, golf, and many others. I also had the option to choose between in-play betting markets or pre-match betting markets. I could also search for a particular event through the provided search bar and quickly fetch a match I wanted to bet on. Moreover, the centre of the interface was dedicated to all the betting markets based on what sport or event I had selected. Each event had hundreds of markets available for betting, accessible with a single click.

I first decided to explore the in-play betting section of William Hill. For all events, I found detailed statistics and scorecards for me to evaluate the game and bet accordingly. Many events also had simulations showcasing the live movements of the game, providing better insights. But what I loved the most was the live-streaming option, which was available on selected games. William Hill even allowed me to filter the events by enabling the Streaming Events Only option, and all the games with live streaming would be fetched for me.

As for the pre-match betting section, the only difference was that I was not provided with any live details; instead, I was provided with only the markets I could bet on. I could add bets to my bet slip in a single click and place bets instantly. My bet slip was entirely customisable, and it was up to me if I wanted to place a single bet, multi bet, or system bet. I could also cash out for selected live events and change my betting preferences right from the bet slip.

I compared the odds provided to me at William Hill with other popular sportsbooks and found William Hill to be better in most cases. William Hill even brings boosted events, allowing bettors to earn even more.

Bonuses: 9.5/10

Generosity is the word that perfectly describes the promotions section of William Hill. They have a generous welcome bonus, regular promos, deals for sports betting, or monthly jackpots – everything is designed to benefit the end user as much as possible. Starting with the welcome bonus, I was offered two different options to choose from. One was for casino games, and the other for sports betting. For the welcome bonus, I was offered a 100% bonus up to $300. There were no multiple deposits involved, and I could claim the bonus in a single go. For the sports betting bonus, William Hill offered me a free bet of up to $300 after making my first bet. I would get 100% back on whatever amount I made my first bet with. So, if I placed a $100 bet, irrespective of the result, I would get a $100 free bet.

What I loved the most about the sports welcome bonus at William Hill was that it was a wager-free promo. I could keep and withdraw the winnings from my free bet without spending my time wagering it. I only had to place my first bet on an event with odds of 1.8 or more with a minimum amount of $20 to be eligible for the bonus. However, things worked a little differently for the welcome bonus for the casino. I had to wager the bonus 25 times, as stated in the terms and conditions of the casino welcome bonus. I also had to keep the minimum deposit requirement in mind, which was $10. Moreover, the bonus funds from the welcome bonus had to be used on specified games only. William Hill also set a limit on the maximum winnings that could be withdrawn from the welcome bonus, which was $1,000.

Some players may not enjoy the limitations of the welcome bonus, particularly the wagering requirements which can make it hard for you to withdraw your winnings. If you want to learn more about how wagering requirements work, and decide whether you should use a bonus, click here. If you don't want the bonus, simply contact the casino customer support team and ask them to remove the bonus before you start playing.

When I was done claiming the welcome bonus, I started checking out what promos were available at William Hill on a regular basis. For the casino, I found festive surprises, in-game rewards, drops and wins, and a few other types of bonuses. For sports, William Hill brought events with boosted odds, free bets, and cash-back deals. However, William Hill has no VIP or loyalty program that offers exclusive perks; so you only have to make do with regular promos.

Deposits and Withdrawals: 9.6/10

William Hill makes deposits and withdrawals at the platform easier and more convenient with the banking options they offer. The best part is that all of those banking options are safe, secure, and widely known, enabling users from all over the world to use them conveniently. However, William Hill does not support NZD as one of its currencies. I was given the option to choose between USD, GBP, EUR, AUD, and some other fiat assets, and I decided to go with AUD as my primary account currency. I was provided the option to make a deposit with my credit or debit card, be it Visa, Mastercard, or Maestro. William Hill also accepts popular e-wallets like Skrill and Poli and payment vouchers like Paysafecard for one-time use. William Hill processes all payments free of cost.

I decided to go with my Visa card to make my first deposit on the platform. I entered my card details, entered the deposit amount, and proceeded with the transaction. After verifying the transaction, it was instantly approved and processed, and I received my funds and the bonus amount in my account. You can take a look below to find the complete list of banking options at William Hill for New Zealanders:

Deposit methods

• Visa (Min. $15 - Max. $150,000)
• Mastercard (Min. $15 - Max. $150,000)
• Maestro (Min. $15 - Max. $150,000)
• Poli (Min. $15 - Max. $20,000)
• Skrill (Min. $15 - Max. $140,000)
• Neteller (Min. $15 - Max. $50,000)
• Kalibra (Min. $15 - Max. $150,000)
• Postepay (Min. $15 - Max. $150,000)
• ecoPayz (Limit varies)
• Paysafecard (Limit varies)

All deposits are processed instantly at William Hill.

Withdrawal methods

• Visa/Mastercard/Maestro
• Bank withdrawal
• Poli
• Skrill
• Neteller
• Kalibra
• Postepay
• ecoPayz

William Hill may ask you to verify your identity first before they can process your withdrawal. However, it is just a one-time thing, and I also had to submit my documents to get myself verified. After that, I received my withdrawal in my account within three working days. Withdrawal limits may vary depending on the chosen payment option.

Mobile Gaming: 9.9/10  

William Hill takes mobile gaming very seriously, and for that, they bring dedicated mobile applications and a mobile-friendly website. The dedicated mobile applications can be installed directly from PlayStore for Android phones and the App Store for IOS devices. Do note that William Hill has separate apps for Casino, sports, and poker, and you can install any of them depending on what you want to play. As my main focus was to test the entire ecosystem of William Hill on my phone, I opted for a mobile-compatible website to get everything in one place instead of installing multiple apps. I logged into my account immediately so that I could start playing. I had full access to my account features, including the banking section. I could make deposits or withdrawals using the same options that were provided to me on my laptop. I could also change my account settings, check out bonuses, contact support, or access any other feature the platform had to offer.

Visiting the Vegas section, which refers to the casino, I was provided with the entire William Hill gaming catalogue. I could choose between slots, jackpots, poker, bingo, live games, and much more and easily navigate through all the sections. I scrolled through the games, used the search option, and filtered the library as I wanted. I then started playing different slots, jackpots, and live games. The games would start loading the moment I clicked on them, and it did not take long for them to load fully. I could enter fullscreen mode, covering the entire screen of my mobile and making the experience more enjoyable. I was able to place bets easily, customise the bet amount, use automatic betting, check out game guides, and change the in-game settings without any problems. No matter what game I tried, it ran flawlessly on my mobile, and the gameplay was smooth and lag-free. I also loved the detailed graphics, animations, visuals, and sound quality, which made my gaming sessions worthwhile.

For the sportsbook, I had to visit the separate sports section. It was similarly designed to the desktop version and was really easy to navigate. The entire list of sports was provided to me, and all the markets were divided between in-play events and pre-match events. Upon clicking on any event, William Hill would provide me with complete details and statistics, score updates, and all the betting opportunities available for that event. I could easily place single bets, multi bets, or system bets by adding events to my bet slip. And it all worked smoothly and flawlessly on my phone.

Customer Support: 9.4/10  

Customer support at William Hill is pretty good, and the platform tries to answer all the questions of their users in an efficient manner. They have a dedicated help centre, which I visited when I had some questions regarding their payments. I found it really diverse as it had information regarding pretty much everything on the platform. I could also check FAQs and complete guides regarding betting queries, casino queries, deposits and withdrawals, verification, and much more. In case I could not find a solution to my question, I could get in touch with the support team directly through live chat support. However, when I tried using the live chat option, I had to first deal with an assistant bot. I asked my query, which it answered, but I still requested a live agent. Fortunately, someone connected with me right away and requested that I explain my query again. I had a quick chat with the agent, and the agent replied to me in a professional manner and he was friendly and understanding. In the end, I was able to clear up my confusion, and I had a great experience dealing with their support staff.

For the latest updates, I could follow William Hill on X, where they regularly post. They also have a feedback form where I could state my likes and dislikes and provide suggestions to improve the platform.

Security and Licensing: 10/10  

William Hill is one of the oldest and most trusted names in the gambling industry. However, I still had to make sure that they were adhering to all gambling laws and that they were permitted to provide services in jurisdictions like New Zealand. So, I started digging into them and discovered some crucial points. William Hill is operated by different companies based on where the platform is accessed from. For users accessing William Hill from the UK, the site is operated by WHG (International) Limited, a company based in Gibraltar and which is licensed and regulated by the Gambling Commission of Great Britain and Gibraltar Gambling Commission. For users visiting the site outside of the UK, and in this case, from New Zealand, the site is managed and operated by William Hill Global PLC. The platform has obtained a valid gambling licence from the Malta Gaming Authority. I could access all these licences myself and verify any details I wanted. William Hill has also provided their physical offices’ addresses, contact info, and licence numbers, keeping no info hidden.

William Hill utilises SSL encryption on the entire site, ensuring the protection of any private info provided on the platform. They also offer other security protocols like email and SMS notifications, strong password set-up, account tracking, and identity verification. All these features combined create a safe and secure gambling environment, leading to a stress-free gaming and betting experience.

Verdict

I have reviewed hundreds of online casinos in my gambling career, but it is not every day that I come across a platform like William Hill. They offer a one-stop gambling solution that is carefully designed and executed, making sure gamblers get what they want. Their gaming library, sportsbook, bonuses, banking options, and customer support are perfect.

I loved how I could explore a massive library of games with 2,000+ titles to offer. There were slots, table games, card games, and much more for me to enjoy. The sportsbook of William Hill brings thousands of live and pre-match betting markets to bet on. The welcome bonuses, ongoing promos, and gigantic jackpots also made my stay at William Hill better. Additionally, I always had a hassle-free banking experience there, thanks to the fee-less and instant payment options they bring. I recommend William Hill to anyone who is looking for a professional and friendly gambling experience.

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