Cosmo Casino Review NZ

Expert Review

Launched in 2017, Cosmo Casino is one of the most reliable and trusted online casinos in New Zealand. From my years of reviewing and researching casinos, I know that Cosmo Casino is part of the Casino Rewards group which includes Zodiac Casino, Grand Mondial, Yukon Gold, Casino Classic, Captain Cooks and Luxury Casino, among others. In fact, all of their casinos are identical, they simply have different bonuses and themes.  So if you enjoyed any Casino Rewards casinos, you will also love Cosmo Casino.

Offering a rewarding and secure gaming experience, Cosmo Casino's games catalogue consists of more than 550 titles, with new ones brought in regularly. Unlike other casinos with a long list of game providers, almost the entire Cosmo Casino gaming library is powered by premium game provider Microgaming, known for their high-quality optimisation, graphics, and gameplay. Players with different preferences and tastes can enjoy slots, table games, card games, live games, jackpots, and more at Cosmo Casino.

I made my first deposit at Cosmo Casino and was awarded 150 free spins as a welcome bonus. There is a second deposit bonus along with a loyalty program, regular promos, and more. I did not face any problem making a deposit, and there were many secure options to choose from. I also had peace of mind the entire time, as Cosmo Casino is legally operated, licensed and authorised. I will discuss more of their features in this detailed Cosmo Casino review for New Zealanders.

Games: 9.3/10

Cosmo Casino may have a smaller gaming library compared to some casinos with thousands of games, but all the games available are premium quality. Almost all of the 550 games are provided by Microgaming, which is one of the leading game developers in the industry. I found many different types of casino games at Cosmo Casino; it does not matter what your preferences are, you will find something that you enjoy.

There are hundreds of games available in the pokies section alone, where I played 3-reel slots, 5-reel slots, video slots, classic titles, and more. Cosmo Casino also has jackpot games, table games, card games, live casino games, and other categories covered.

Unfortunately, there were a very limited number of titles available in the live dealer and jackpot games sections. However, Cosmo Casino occasionally adds new titles, so we might see an increase in the future.

Navigating Cosmo Casino is super easy as there are dedicated sections for different games. I could also search for a title by its name to play my favourite games. The “For you” section is also a nice touch, as they pick out games that I will enjoy based on my playing history at Cosmo Casino.

Cosmo Casino's website is very fast, allowing you to easily switch between different categories, play games simultaneously, and find search results instantly. I tested more than 50 games at Cosmo Casino and never experienced long loading times or any problems with freezing games.

The gaming interface was smooth and the gameplay lag-free. The in-game navigation is beginner-friendly, as I could easily select a game mode, place varying bet sizes, and spin the slots. However, I could not access any demo mode for the games, which was disappointing. Many other online casinos offer free play, so you can see if you enjoy a game before risking your money.

I loved the visual look of the games with their sharp graphics and interesting themes, and the audio was also top-notch.

For an even more immersive gaming experience, you need to try the live streamed casino games. You can play classic casino games like roulette and blackjack with a real dealer, real cards, and a real table! It is all on HD streaming so you can see what is happening in real time. 

When I tried out the games I was always greeted by a live dealer, and there is even a live chat box where I could talk to other players. If you plan to play the live casino games, ensure you have a stable internet connection to enjoy it without any issues.

To provide a safe gambling experience, Cosmo Casino has their games audited by eCOGRA. The average payout percentage is around 96%, which is quite good for NZ casinos.

Bonuses: 9.1/10

Cosmo Casino offers a welcome bonus, regular deals, a loyalty program, and more. With their welcome deal, I was rewarded 150 free spins upon making my first deposit of at least $10. I deposited $100 and received the free spins instantly in my account. With the second deposit, I was offered a 100% bonus of up to $250 that I could use at any games at the casino.

Reviewing the terms and conditions of the welcome bonuses, I found important things to keep in mind. The free spins can only be used on the popular slot game Mega Money Wheel. I personally love it due to the engaging graphics and the chance to win huge jackpots, and I'm sure you will too. 

When you register, make sure you deposit within 7 days, otherwise you won't be able to claim the welcome bonus. The wagering requirements on the first and second deposits are 200x, which is very high and is a sneaky way of keeping you at the casino without being able to withdraw. To completely understand how this works, and decide whether to claim the bonus or not, read my article on wagering requirements. If you decide you don't want the bonus, simply ask Cosmo Casino support team to remove it before you start playing any games. However, I have found that most users happily accept the bonus since it allows them to play for longer and gives more chances to hit the big jackpot.

As I spent more than a week at Cosmo Casino, I checked what was available for regular players. The most prominent deal was their VIP program, where there were different levels or statuses to reach. With each increased status, players get the chance to win a bigger jackpot every eight hours. I also found a double-point promo, millionaire jackpots, in-game rewards, and more. Players should keep an eye on the promo section of Cosmo Casino, where they can find new deals to claim.

Deposits and Withdrawals: 9.7/10

Cosmo Casino provides 10 different banking options that include credit or debit cards, e-wallets, mobile wallets, and even payment vouchers. I would love to see them support cryptocurrencies, which is definitely the future of digital payments.

I used my Visa card to make a deposit at Cosmo Casino and claimed my first deposit bonus. My transaction was instantly approved, and the funds were available in my account. Cosmo Casino charges no fee from their users, nor is there a fee charged by the payment processor. The entire transaction went smoothly and was secure without any issues. You can take a look at the complete list of banking options at Cosmo Casino available for Kiwis:

Deposit methods

• Visa (Min. $10)
• Mastercard (Min. $10)
• Google Pay (Min. $10)
• JCB (Min. $10)
• Paysafecard (Min. $10)
• Payz (Min. $10)
• Skrill (Min. $10)
• Neteller (Min. $10)
• Neosurf (Min. $10)
• MuchBetter (Min. $10)

Deposits made through any method are processed instantly. The maximum deposit limit may vary from method to method.

Withdrawal methods

• Bank transfer
• Skrill
• Neteller
• Payz
• Neosurf
• MuchBetter

Most players at Cosmo Casino are required to verify their identity before they can receive their first withdrawal. I went through the verification procedure and completed it by submitting my legitimate documents. I received my withdrawal pretty quickly, but the processing time varies between 1-3 working days. The minimum and maximum limits for withdrawals are available on the withdrawal page.

Mobile Gaming: 9.8/10  

Many casino players like to use their phones because it's more convenient, so I searched for Cosmo Casino's mobile app. While Cosmo Casino doesn't have mobile apps for Android or iOS users, they do have a mobile-friendly website, which I think is an even better option. There is no need to download or install an app, taking up memory on your mobile. You just need an updated mobile browser like Chrome or Safari and a stable internet connection, and you will be good to go.

I tested Cosmo Casino on my phone, easily accessing it by entering the site URL. They allow users to sign up from their phones or log in with their existing accounts. I signed in and was met with the entire gaming library. I explored different sections, including slots and jackpot games, and played several titles. The games ran smoothly on my old phone and never lagged.

The games loaded quickly, the gameplay was flawless, and the graphics and the audio were as good as they were on my laptop. I played all the games in fullscreen mode, with the interface stretching to my screen size perfectly. I also went into the banking section of Cosmo Casino from my phone and was provided with the option to make a deposit or request a withdrawal. All the account settings were also available, which I could update and save right from my mobile.

Customer Support: 9.5/10  

Cosmo Casino has 24/7 live chat customer support. When I clicked on the live support icon, a separate popup appeared with the option to read and send messages. I was initially connected to an AI bot that tried to understand my query and delivered related articles and guides. However, I requested additional assistance from a live agent, and my request was fulfilled shortly. A customer support agent connected, greeted me, and asked my query again. I received a prompt answer within a few minutes, and my issues were solved. 

Cosmo Casino has no email or phone support, which I would like to see added, as it gives players more options. Some players might not feel comfortable using live chat.  Fortunately, Cosmo Casino has some guiding content like FAQs, terms, policies, and guides that answer most of the basic queries. I recommend taking a look at these sections before contacting customer support.

Security and Licensing: 9.7/10  

Cosmo Casino is owned and operated by Rock Swift Group Limited. The company is located in the British Virgin Islands, and I could find their registered address. Rock Swift Group Limited has a valid gambling licence from Kahnawake Gaming Commission and is authorised to provide services through Cosmo Casino and other casinos they own. With eCOGRA authentication, Cosmo Casino is a safe place to play at; I have attached the eCOGRA certificate below.

To protect players and keep them safe from digital attacks, Cosmo Casino has SSL encryption on their entire site. They also verify the identity of all users that join the casino. I set up a strong password for my account to keep it secure. However, I could not find the option to enable 2FA, a commonly used security feature to strengthen account privacy further.

Verdict

Cosmo Casino is a rising star in the gambling scene and is poised to become one of the best online casinos in New Zealand if they keep improving and expanding. Their gaming library might not be the biggest, but I loved playing all the premium games the casino has to offer. The variety of slots was also top-notch, and I enjoyed every bit of the table and card games, but I would like to see them expand their live and jackpot games sections. All the games are optimised, lag-free, and compatible with computers as well as mobile phones and tablets.

I was welcomed with multiple bonuses at Cosmo Casino and they also have regular promos, deals, and a loyalty program for their players. However, they should lower their wagering requirements for the welcome bonus as 200x is very high compared to the industry average. Finally, they have a wide range of convenient and secure banking options, and excellent customer assistance. Overall I would recommend Cosmo Casino to NZ players, but if you are looking for other options, you can also check out my article on the best online casinos for New Zealanders.

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