SAFETY INDEX

EXPERT RATING

USER REVIEWS

OVERALL RATING

93%
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89%
Fill Counter
90%
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90%
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Win Rate: 96%

Payout Time: 3-5 business days

Payment methods: Visa, Mastercard, JCB, Paysafecard, Skrill, Neteller, Payz, Neosurf, MuchBetter, Google Pay

Minimum Deposit: $10 

Number of games: 550+

Bonuses: $475 bonus plus 100 free spins

Wagering requirements: 200x (first 2 deposits), then 30x

User Reviews

Overall Feedback: Excellent

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Expert Review

Launched way back in 2000, Captain Cooks Casino is one of the pioneers in online gambling and remains an industry leader, thanks to their excellent features. Captain Cooks Casino is a member of the Casino Rewards group which includes Zodiac CasinoGrand MondialCasino ClassicYukon Gold and Luxury Casino, and from my research, I found that these casinos are exactly the same. They simply operate with different bonuses and branding, but the games and payment systems are identical. This means that if you have played at any of the Casino Rewards casinos, you will have experienced Captain Cooks.

What impressed me more was that almost every game (more than 550+) at Captain Cooks is provided by industry-renowned Microgaming. New Zealanders can expect a smooth and flawless casino gaming experience with top-notch graphics and exciting themes. Captain Cooks has the biggest range of slots, but they also have table and card games, live games, jackpots, and more.

Captain Cooks offered me 100 free spins and up to $475 on the first five deposits at the casino. They also have regular deals along with a VIP program for their loyal players. I also loved the quick and secure banking experience, excellent support, and security at Captain Cooks. In this Captain Cooks Casino review for New Zealanders, I will discuss all of their features and share my experience with them.

Pros:

  • 550+ Microgaming-powered casino games
  • Wide variety of slots, table games, and card games
  • Easy and fast payment options for Kiwis
  • Massive welcome bonus, daily deals, VIP program, and more
  • 24/7 live chat customer support

Cons:

  • Wagering requirements are very high

Games: 9.2/10

There are several reasons why, despite having a relatively smaller gaming library, Captain Cooks stands out among the top online casinos in New Zealand. They focus more on quality and the user experience, having a sole game provider, Microgaming, which ensures that all of their games are optimised and highly enjoyable. 

Although Captain Cooks only has around 550 games, players like me who love playing pokies will not be disappointed as they have several hundred slots on offer. I played 3-reel slots, multi-line slots, classic games, hot titles, and more in a single session without ever getting bored. I was also quite impressed with their table and card games with different themes and game modes. However, Captain Cooks lacks variety in their live dealer games and jackpot games sections. I could only find a few titles that are not enough to entertain those who are serious about those particular games.

The navigation at Captain Cooks is very easy. All popular casino gaming categories have their own dedicated sections, and there is even a "For you” category where I found new and interesting games that kept me hooked. I was able to search for games by a particular keyword, name, or type, and the results would appear instantly.

I picked dozens of titles from different casino gaming categories to test the gameplay and evaluate my experience. Captain Cooks does not offer demo mode, so I had to make a deposit to begin playing. Once I was in, I didn’t encounter any problems. The games loaded pretty quickly, the interface was beginner-friendly, the gameplay was smooth, and the games looked brilliant. I loved the sharp and bright graphics integrated into all of the games, paired with immersive sound and exciting themes.

I tested blackjack and roulette in the live casino available at Captain Cooks. It was another fascinating experience, thanks to the real-casino feel and atmosphere. The games were streamed live in HD, and I joined several other players in a public room. A professional dealer was hosting the game and catering to all the bets and wagers of the players. I was able to chat with others through the live chat button and socialise just like in a real casino. As I had a stable internet connection, I did not face any buffer, lag, or pixelated stream and thoroughly enjoyed the session.

Bonuses: 9.4/10

  • 1st Deposit -  100 free spins with $5 minimum deposit
  • 2nd Deposit -  100% up to $100
  • 3rd Deposit -  50% up to $150
  • 4th Deposit -  25% up to $125
  • 5th Deposit -  100% up to $100

Although the entire welcome bonus of Captain Cooks is quite attractive, I only decided to claim the first and second deposit bonus as these were the most beneficial to me. On the first deposit of only $5, you receive 100 free spins to become a millionaire! On the second deposit, there is a 100% match bonus up to $100.

However, the welcome bonus is subject to a few terms and conditions. The wagering requirements are set to 200 times for the first and second deposit bonuses and 30 times for subsequent bonuses. This is a shifty trick that the casino uses to force you to stay at their casino, as you won't be able to withdraw without finishing the playthrough. If you want to learn more about how wagering requirements work, and whether you should use the bonus, read my detailed explanation here. If you decide not to claim the bonus, all you need to do is ask the support team to remove it before you play any games. However, the majority of Kiwi players use the bonus as it increases the amount of money they can play with, giving longer gameplay and more opportunities to win.

To claim a bonus, the first deposit only requires a minimum of $5, and all other bonuses require a minimum of $10. The free spins claimed from the first deposit bonus must be claimed within the first 7 days of registration, and can only be used on the game Mega Money Wheel.

Players who intend to stay at Captain Cooks won't be disappointed as there are regular deals to look forward to. There are jackpots, game promotions, double-point deals, and more updated regularly. The VIP program of Captain Cooks has several ranks, and each one has a bigger jackpot that you can participate in.

Deposits and Withdrawals: 9.8/10

Captain Cooks offers a long list of secure and convenient payment options like credit and debit cards, mobile wallets, e-wallets, and payment vouchers. I opted for debit card payment and used my Visa card to deposit $10. After entering the credentials and entering the OTP, my transaction was approved almost instantly, and my account was credited with the funds. I also received the free spins that I could play at Mega Money Wheel. I was not charged any sort of fee, and the entire process was completed flawlessly. For the complete list of payment options at Captain Cooks, refer to the list below:

Deposit methods

  • Visa (Min. $10)
  • Mastercard (Min. $10)
  • JCB (Min. $10)
  • MuchBetter (Min. $10)
  • Google Pay (Min. $10)
  • Paysafecard (Min. $10)
  • Neteller (Min. $10)
  • Payz (Min. $10)
  • Skrill (Min. $10)
  • Neosurf (Min. $10)

Withdrawal methods

  • Direct bank withdrawal
  • Skrill
  • Neteller
  • Neosurf
  • MuchBetter
  • Payz

Processing time for withdrawals ranges from three to five business days. However, I received my withdrawal within 48 hours from Captain Cooks. As it was my first withdrawal with them, I had to complete the identity verification procedure by submitting my documents. Withdrawal limits vary from method to method and can be found at the time of withdrawal.

Mobile Gaming: 9.6/10  

Captain Cooks brings the convenience of playing casino games on mobile devices. The casino has a mobile-friendly website that can be accessed from pretty much any smartphone. There is no need to download or install any app as your mobile browser will do the job efficiently. I opened the Chrome browser on my phone, and visited Captain Cooks by entering the URL. The interface was very similar to the desktop version of the casino. I was able to log into my account easily; however, there was also the option to register from scratch. Once I was in, I had access to all the casino features, including making deposits and withdrawals, contacting support, claiming bonuses, and the gaming library.

Almost the entire gaming library of Captain Cooks is available for mobile players, and I was able to find slots, jackpots, card games, table games, and more. I played a few slot games as well as table games, and the titles worked quite flawlessly on my device. The games stretched perfectly to the screen of my mobile, and I was able to enjoy them in fullscreen mode. I could also easily navigate, place bets, and explore options thanks to the excellent responsiveness and optimisation. The graphics of the games were also quite sharp and looked brilliant even on a smaller screen. I recommend an updated browser on your device and a stable internet connection to avoid lag, buffer, or freezing.

Customer Support: 9.5/10  

I had a great experience dealing with the customer support team of Captain Cooks as it was fast and efficient. They have 24/7 live chat support, which is the only option available to contact them. When I clicked on the live support from the help centre, a pop-up window appeared where I could write a message. I quickly realised I was talking to an AI bot once I explained my issue. The AI bot answered my query almost immediately and asked if it solved the problem. Although it did, I decided to ask for further assistance to test how good the support staff are. A support member got in touch with me quickly, and I explained my issue and received a detailed response, which passed my test.

It is a good idea to check out the FAQs and terms and conditions of Captain Cooks if you are looking for answers to basic queries. I checked out these sections and found a lot of info regarding the promos, security, licensing, account, and payment options at Captain Cooks.

Security and Licensing: 9.7/10  

Captain Cooks Casino is owned by Fresh Horizons Limited, which owns several other online casinos that I have also previously reviewed. Fresh Horizons Limited has authorisation from the Kahnawake Gaming Commission and is fully licensed. Captain Cooks is certified by eCOGRA for fair play.

Captain Cooks uses SSL encryption to secure their site. I was able to set a strong password and enable SMS and email notifications. However, I could not find the option to set 2FA. The casino also uses identity checks to ensure there is no fraudulent activity.

Verdict

Captain Cooks has cemented their position as one of the best online casinos in New Zealand. They have an impressive selection of casino games that include slots, jackpot games, roulette, baccarat, game shows, and more. All their games are sourced from one of the best game providers, Microgaming. Every game I played at Captain Cooks, whether on my laptop or mobile, worked flawlessly and had excellent graphics. The gameplay was engaging, and I never felt bored exploring different titles. The welcome bonus I received was also quite good, as I was offered 100 free spins and up to $475. They have frequent deals and a VIP program for their regular players.

I also loved the wide variety of banking options at Captain Cooks, along with their instant customer support and security features. Their live games and jackpots lack variety, and the wagering requirements for the welcome bonus should be lowered. But it does not change the fact that I would still rely on Captain Cooks for an enjoyable casino gaming experience.

Frequently Asked Questions

Is Captain Cooks Casino licensed?

Captain Cooks Casino is owned and operated by Fresh Horizons Limited which has obtained a valid gambling licence from the Kahnawake Gaming Commission.

Is Captain Cooks good?

Captain Cooks is one of the best online casinos that has a decent variety of online games, a massive welcome bonus, a wide range of banking options, live chat support, and more.

How many games are available at Captain Cooks?

There are more than 500 casino games available at Captain Cooks including slots, table games, card games, jackpots, live games, and many more.

About the author 

Peter Clayton

Peter is one of Indivisible Gaming's developers and has been working with us since 2015. When he isn't busy working on an upcoming game, he loves writing about all the games that he has played and tested. His experience in the industry is second to none, and we are grateful to have him on our team.


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