Casino Action Review NZ

Expert Review

Casino Action offers entertainment, generous rewards, and convenience all in one place. A pioneer in the online gambling industry, the casino has been operating for over two decades and is evolving with the ever-changing online casino industry. Casino Action has a premium casino gaming library, several bonuses, secure banking options, and much more. To know exactly what Casino Action had to offer, I visited the casino and registered an account. The process was relatively easy, and I could get started by simply making a deposit. I first checked out the gaming library of Casino Action and found all types of games there. There were around 700 titles, which is definitely not a lot considering what other online casinos offer, but all of them were high-quality and optimised.

Casino Action also brought a premium welcome bonus that I could claim with the first five deposits I make at the casino. There were a few regular promos as well that I could claim and have something to enjoy every other day. The banking section was pretty good, offering several secure payment options. The security was up to mark, and I also verified the licensing details of Casino Action. In this Casino Action review for New Zealand, I will discuss all their features in-depth and share my insights and overall experience.

Games: 8.5/10

I spent a considerable amount of time exploring the gaming catalogue of Casino Action, evaluating the vibe, diversity, quality, and other factors. There were some things I really liked about my overall experience, but there were some negatives too that I would prefer fixed. For starters, I loved how every game at the casino was entertaining, optimised, and sourced from a top game studio like Microgaming or Evolution. On the other hand, I found only around 700 games in the Casino Action library, which does not compete well with online casinos offering thousands of titles. The good thing was that Casino Action covered all the popular casino gaming categories. Slots accounted for the most number of games in their catalogue; I could also play table games, progressive jackpots, live casino games, video poker, and more. Casino Action adds new titles every now and then, but don’t expect too much, as the casino mostly focuses on classics and popular titles.

I also think Casino Action can improve the overall interface of their library and make it a little easier to navigate. While there were separate sections for different types of games, there were none for new games, popular games, or hot games. If you are an entry-level casino player, you should at least have some direction on where to start or what to play when choosing Casino Action. The casino also needs to work on their customizability features like the filter option and search bar. The search bar is basic without any advanced filter option, and I had to enter the exact name of the game to find it. Moreover, I was not provided with the list of game studios Casino Action had partnered up with that I could check and filter the library as per my preferences.

Anyway, the thing that mattered the most to me was the gameplay and how well the games ran on my laptop. To find that out, I started playing different slots, jackpots, table games, and a few other types of games. One thing that I really felt missing was the option to play the games in demo mode. However, I had already made a deposit so I could use those funds to play the games. The loading times of the games were pretty decent and comparable to what I had experienced at other premium online casinos. Each game also came with its own dedicated guide, instructions, paytable, and a custom in-game interface through which I could place bets. I had the option to enter a specific bet amount and turn on automatic betting wherever I liked.

I also found the games aesthetically pleasing, with top-notch graphics. The visuals seemed well-defined, and I also loved the variety of themes different games had. Many games also had interactive music, making them more fun to play. Even with all that, the games ran flawlessly on my laptop. I experienced no lag or stutter, and I never had to deal with unresponsive or frozen games. I also visited the live gaming section at Casino Action, which was further divided into two subsections. Each of those subsections had a variety of live rooms like baccarat, roulette, blackjack, game shows, and more. All of those games were streamed live to me in HD quality. Each room had its own host through which I could place my bets and enjoy the live sessions. The streaming was buffer-free, the sound quality was excellent, and the whole environment was great.

Bonuses: 8/10

I found several amazing bonuses and promos that were up for grabs at Casino Action. There was a generous welcome deal, a few ongoing promos, and a loyalty program designed to benefit everyday players. I started with the welcome bonus to kickstart my gambling journey at the platform. I was offered a whopping $1,250 bonus that I could cash in by making five separate deposits at the casino. Each deposit had a specific return percentage and maximum bonus amount that I could claim. Here is how the welcome bonus at Casino Action works:

While I liked the match bonus with the first deposit, I was not really happy with the later ones, considering their lowered return percentage.

Additionally, I had to keep some very important terms and conditions in mind to claim and withdraw the welcome bonus. For starters, it is mandatory for the players to make the first deposit within seven days of signing up to claim the welcome bonus. Moreover, there is a minimum deposit requirement of $10. I also had to wager the first and second deposit bonuses 200x and the rest of the deposit bonuses 30x. While the 30x wagering requirement can be easily fulfilled, the 200x wagering requirements can be challenging.

In fact, the high wagering requirements made me reconsider if I should claim the bonus or not, because it can make it difficult to withdraw your winnings. See my article here to fully understand wagering requirements and decide whether it is worth claiming. Finally, different types of games had different weightage of contribution towards wagering. Slots make up 100%; some table games contribute 50%, while most of the live games contribute only 10%. I recommend taking a look at the terms and conditions page at Casino Action to get a better idea.

I also visited the loyalty section at Casino Action and discovered that the casino is a member of the Casino Rewards group. While there were not a lot of regular promos, I did find a monthly bonus offering double points on Team Santa Power Combo. Besides that, there was a VIP lucky jackpot that I could participate in every single day, depending on my VIP status. There were six different VIP statuses, and each had its perks, benefits, and more jackpots to offer. All I had to do was play more at the casino, collect tickets, and be eligible for better rewards. Since Casino Action is part of Casino Rewards, any VIP points and status points earned at any of the Casino Rewards casinos will be accumulated. Some popular Casino Rewards casinos include Zodiac Casino, Yukon Gold, Captain Cooks Casino, Casino Classic and Grand Mondial.

Deposits and Withdrawals: 9.5/10

Casino Action brings a great variety of safe and fast banking options that Kiwis can easily use to make deposits and withdrawals at the casino. I personally tested it several times by making deposits and requesting withdrawals, making sure everything was up to mark. When I visited the deposit section, there was a long list of banking options. Casino Action supports all popular banking cards like Visa and Mastercard. I could also use different e-wallets like Skrill, Neteller, MuchBetter, and a few others. Casino Action also accepts mobile wallets as well as payment vouchers to make instant deposits at the casino. The best part was that there was no service fee for deposits or withdrawals, and I could enjoy feeless transactions anytime I wanted.

To make my first deposit, I used my Visa debit card and made a transaction of $50. Upon entering the card details as well as the 2FA code, my transaction went ahead and was confirmed almost instantly. I not only received my deposit funds but also the 100% first deposit bonus that I could use. Below, you can see all the banking options at Casino Action:

Deposits

• Visa
• Mastercard
• JCB
• Paysafecard
• Skrill
• Neteller
• Payz
• Neosurf
• MuchBetter
• Google Pay

The minimum deposit requirement for all available methods is $10. All deposits are processed instantly.

Withdrawals

• Direct bank withdrawal
• Visa/Mastercard
• Skrill
• Neteller
• Payz
• Neosurf
• MuchBetter

While ewallet withdrawals are processed instantly at Casino Action, it may take up to 10 days for the withdrawals through the bank to reach your account. Also, I was required to get myself verified before I could request withdrawals. I submitted my identity, address, and payment verification documents and got myself verified to have my withdrawal request processed. Withdrawal limits may vary depending on the chosen payment option.

Mobile Gaming: 9.4/10  

Casino Action brings a responsive and mobile-compatible website, allowing players to access casino games easily from their mobile phones. There is no need to download or install any sort of app; just open your mobile browser, search for Casino Action, and get started. This is exactly what I did, and I accessed all the platform features by logging into my existing account. I decided first to explore all the platform features like banking, promotions, and support, and they were all available at my fingertips. I could make an instant deposit, request a withdrawal, check out my account preferences, or contact support through the available means. The entire gaming library was available as well, with most of the games still there. I noticed some of the titles were excluded on my mobile, but it could be due to them not being optimised.

However, this did not bother me much, and I simply started playing games by randomly picking titles from different sections of the library. I probably played a dozen games and they worked just as I wanted them to. They were fast to load, I could enter fullscreen mode, the in-game interface was easily navigable, and I could place bets however I wanted. I played some graphics-intensive games as well, and my mobile handled them very well. There was no lag or stutter during the gameplay, and I did not have to deal with freezing issues. I also enjoyed the graphics, animations, themes, and music, and I never felt like my experience was compromised compared to the laptop.

If you want a mobile gaming experience similar to mine, I recommend using a good mobile browser such as Safari, Chrome, or Opera. Also, make sure to be connected to a stable internet connection so you won’t face lag, long loading times, or buffers during the live games.

Customer Support: 9.1/10  

I had to contact the support team of Casino Action several times while writing this review to get some info regarding their promos and banking options. While I had a pretty satisfactory experience, I think it could be a little better. The thing is, Casino Action only offers a single way to their users to get in touch with them. But the good thing is that they have live chat, which I personally prefer. To see how it worked, I visited the help section on the casino and was redirected to their support page. That is where I could click on the live chat button to have someone help me. However, I had to first describe my problem to an AI bot, which would then transfer my query to an actual agent in case the bot was unable to provide a satisfactory answer. The agents were professional and seemed to understand my problems well. All my questions were answered quickly and efficiently, and I loved the detailed responses.

I would love to see email support, phone support, or contact forms at Casino Action, which can make things easier for users who are not comfortable using live chat. Besides that, I recommend checking out the FAQs and terms and conditions pages of Casino Action to have a better understanding of how the casino operates.

Security and Licensing: 9.7/10  

Casino Action is managed and operated by a company known as Fresh Horizons Limited. It is a name that I have heard a lot within the gambling industry, as the company owns several online casinos and has been in business for over two decades now. Upon further inquiry, I found out that the company is based in the British Virgin Islands and holds a valid permit from the Kahnawake Gaming Commission to provide gambling services through their subsidiaries. As you can see in the certificate below, Casino Action is permitted to provide casino services without any legal issues. Casino Action has also obtained a seal of approval from eCOGRA, an independent testing agency that ensures that the casino games are safe and fair. All these factors were quite enough to convince me Casino Action was a safe choice.

I also explored Casino Action's security measures and was pretty satisfied. The casino allows users to set up a strong password, and provides a completely random username that must be used to log into the account. Not only that, I also had access to my game history to keep track of my sessions, funds used, winnings, losses, and other crucial factors. I could also set up my communication preferences and always be updated with any account activity. Lastly, Casino Action utilises SSL encryption on their website to safeguard any private info provided at the casino.

Verdict

Casino Action is a solid choice that does have some cons which are overshadowed by their pros. The casino covers all types of casino games, offering premium and optimised slots, table games, live games, jackpots, and much more to Kiwis. I played many of those games on my computer and on my mobile as well and had a smooth, visually pleasing, and flawless gaming experience. However, the interface could have been improved to make it a little easier to navigate, search, and explore. 

Casino Action has a giant welcome bonus that is split into the first five deposits players would make. The casino lacks regular promos, but they do have a VIP program offering several perks, exclusive rewards, and access to jackpots. Their banking and support sections are excellent. I was also very satisfied with the licensing and security of Casino Action and had no concerns regarding their operation. If you think Casino Action is right for you, visit the casino below, or if you want to consider more options, see this article on the best online casinos in NZ for 2024.

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