21.com Casino Review NZ

21.com is a new-gen online casino that caters to all the needs of casino players. With my first glance at the casino, I knew I was in for something special. Enticed by a genuinely amazing welcome deal, I signed up at 21.com Casino and was inside the platform within minutes. The casino offered me a bonus of $1,000 as well as 1,000 free spins spread out across my first few deposits, making it one of the biggest welcome bonuses I have ever seen. They also have regular promos, deals, a loyalty program, and more to keep players hooked throughout the year. 21.com Casino has more than 3,000 premium casino games including slots, poker, bingo, live dealer games, game shows, and more that Kiwis can enjoy.

21.com Casino has partnered up with top game providers to offer a massive variety of games in one place. New releases, exclusives, and hot titles are added occasionally to keep players constantly excited. I was provided with several secure banking options to make my first deposit, and the case is the same for withdrawals. 21.com has good customer support and security features, along with regulatory compliance to offer a safe experience to Kiwis. In this review for New Zealanders, I will take a detailed look at the features and services of 21.com Casino.

Games: 9.9/10

21.com Casino stands out with its elegant design, easy navigation, excellent optimisation, free-hand play, and other awesome features. And all this comes with a gigantic game catalogue giving Kiwis access to more than 3,000 titles. I was stunned as I scrolled through different casino gaming categories and found never-ending titles in each section. Be it pokies, bingo, live poker, roulette, card or table games, or live dealer games, everything is available at 21.com. They also add new titles occasionally to keep players up to date with the latest releases and hot games. You won’t run out of options even if you play new games every day for months.

21.com Casino has partnered up with premium casino game studios including Wazdan, Elk Studios, Microgaming, NetENT, and Playson. I was able to choose a particular game provider and filter the search results to only show results from that developer. 21.com Casino also allows players to search for games by entering a keyword, game type, or name, and the respective results will appear right away. I personally never needed to use the filter or search option, thanks to the separate categories available. I also discovered a section for exclusive games, as well as categories for hot, popular, and high-volatility games, making it easier to decide what to play.

I tested a number of games using my laptop and immediately noticed the quick speed and minimal loading times. I could easily switch between different pages, filter the results, and browse different categories without long waiting times. The games were remarkably optimised, and I only had to wait a few seconds to play any game.

The in-game interface was also very easy to navigate for all the games I tested, with guides and instructions available on how to play. I even found that most games had a demo mode, where you can try out a game without betting real money. The games have a premium feel with amazing graphics, enjoyable themes, excellent sound effects, and more. Players can also switch to full-screen mode, providing a more immersive experience.

The experience was even better when I tested out the live dealer games. For each game I tested, there was a live stream with a professional dealer executing all the bets. I joined public game shows, card games, and table games and enjoyed a unique casino gaming experience. I could chat with other players through the live chat window and place my bets easily. Keep in mind that live chat support requires a stable internet connection. Otherwise the live games may lag, and you will not have an enjoyable experience.

21.com Casino has received recognition from top security firm eCOGRA, giving me confidence that they offer a fair gaming experience.

Bonuses: 9.8/10

The bonuses at 21.com Casino are unquestionably one of the best I have ever seen. Their welcome bonus is so massive that it takes 100 days to claim it in full. Let me explain how this works. When I first signed up and made my first deposit, I received 100% bonus up to $100 plus 1,000 free spins. For the second deposit, the bonus is 25% up to $500. For the third, I could claim 50% up to $300. For the fourth deposit, 21.com Casino provided me with a 100% match bonus up to $100.

I only claimed the first-deposit bonus, which is well worth it as I also received 1,000 free spins. Note that the free spins are not granted all at once. I received ten spins each day over the next 100 days. Also, I have to open the game each day to claim the spins manually, otherwise they would be forfeited for that day. It is a great tactic from the casino to get you to visit every day, but if you plan on playing regularly anyway, it's great to sign in and receive 10 free spins each session.

There are a few more terms regarding the welcome bonus that need to be considered. Firstly, the minimum deposit required to claim the welcome bonus is $25; anything less will not trigger the bonus.

Also, the bonus and free spins need to be wagered 50 times. From my experience, the wagering requirements are higher than other online casinos in NZ, but you do have 21 days to meet the playthrough for the bonus amount. As for the free spins, the wagering requirements needed to be completed within one day of claiming them.

For regular players, 21.com Casino brings daily rewards, featured tournaments, drops and wins, occasional rewards, and more. I recommend enabling communication through email so you receive notification whenever a new promo kicks in. I received several regular bonuses, including more free spins and cashback during my time on 21.com Casino. There’s also a VIP program that the players can be a part of by being consistent and frequent players at 21.com Casino. VIP players are pampered with a personal manager, personalised offers, and even faster withdrawals.

Deposits and Withdrawals: 9.6/10

21.com Casino has a decent variety of payment options that New Zealanders can utilise. I was provided with the option to use my credit or debit card for the deposit. Or I could choose between different e-wallet options. However, if you deposit with Payz, Skrill, or Neteller you won't be eligible for the welcome bonus at 21.com Casino.

I made my first deposit of $100 with my Visa card and received $100 welcome bonus and the free spins. The transaction only took a few seconds; I entered the mandatory security code, and the entire experience was smooth and secure. Below is the list of deposit and withdrawal methods at 21.com Casino:

Deposit methods

• Visa (Min. $20 - Max. $10,000)
• Mastercard (Min. $20 - Max. $10,000)
• Neteller (Min. $20 - Max. $10,000)
• Skrill (Min. $20 - Max. $10,000)
• Astropay (Min. $20 - Max. $10,000)
• Payz (Min. $20 - Max. $10,000)
• MiFinity (Min. $20 - Max. $10,000)

All deposit transactions are processed instantly unless there is a problem on the other end.

Withdrawal methods

• Bank withdrawal
• Visa/Mastercard
• Neteller
• Skrill
• Astropay
• Payz
• MiFinity

Withdrawals at 21.com Casino are usually processed to the deposit method used by a player. I withdrew my funds to my bank account as I used my bank card. However, I first had to complete the identity verification process, which took a few hours to complete. While ewallet withdrawals are processed quickly, bank withdrawals may take a few days to process. Also, the limits vary depending on the chosen payment method.

Mobile Gaming: 9.5/10  

21.com Casino has a mobile-friendly website that works on all portable devices. It doesn't matter if you have a phone, tablet, or computer; as long as it has a browser, 21.com Casino will work. I could not find any mobile apps for 21.com, so I simply visited the website on my old Android phone and began testing the casino. I used Chrome browser throughout, and it worked really well. I visited the site, logged in, and was given access to every feature and game I needed. The site fit my phone perfectly, and I never faced any problem navigating it on my phone.

The games stretched to the size of my screen, and I played them all on fullscreen, thoroughly enjoying the experience. I could easily customise my bets, change the settings, play in demo mode, and I spent hours engaged with the games. However, I noticed that the game loading time was slightly longer compared to my laptop. I think a faster internet connection would fix this problem, and it does not have any effect on the gameplay.

I loved the crispy and bright graphics of the games on my phone, and the sound was the same as on my laptop. The best thing is that only a few games have been excluded for mobile gamers, with the rest of the huge catalogue available to play.

I faced no difficulties accessing the cashier from my 21.com Casino account. I could easily deposit or withdraw according to my preferences. 21.com also lets you submit documents, contact support, claim bonuses and customise your account settings direct from your phone.

Customer Support: 9.6/10  

The customer support at 21.com Casino is pretty good as they bring several options for players to contact them. I tested the live chat support and first faced an AI bot, which directed me to the right guide, which solved my problem immediately, even without contacting an agent. However, I wanted to test out their service so I requested a live agent. After a quick verification check, I was provided prompt assistance, and she solved my query within minutes.

I also filled out the contact form at 21.com and received an answer in my email within three hours. It might not be the quickest way, but it is good enough if you are not in a hurry. I also recommend checking out the FAQs and other guiding content at 21.com Casino; you could save yourself the trouble of contacting the support team.

Security and Licensing: 9.7/10  

21.com Casino is part of a world-renowned casino group known as BP Group Limited, which is widely known for their premium online casinos. The company is based and registered in Malta with a physical address that I was able to find. 21.com has a valid gambling licence for Type 1 and Type 2 gaming services from Malta Gaming Authority. I have attached the licensing certificate below, where the address, contact details, ADR, websites, and details of obtained licences are mentioned. 

21.com Casino has top-notch security that meets the latest requirements. I was offered several security features that I could enable, eg: I set up two-factor authentication and chose a strong password. You can also set limits for your account, so that you don't deposit or spend more than you intend. Every player also has to verify their identity at 21.com Casino, making the entire platform safe. The casino uses SSL encryption to keep all the data of their users safe and secure.

Verdict

21.com Casino turned out to be way better than I expected. They are diverse, player-centric, well-designed, secure, and legitimate, and offer premium promotional offers. 21.com Casino ticks all the right boxes, and I simply can’t expect more from an online casino. I was treated to more than 3,000 online casino games. Not only did I play on my PC but on my mobile too, and had a smooth and exciting experience on both platforms. Moreover, 21.com Casino brings many new titles and exclusive games from the top game providers, continually keeping the excitement level high!

I also loved the welcome bonus and the other promotions that arrived after that. 21.com Casino offers secure banking options, has good customer support, and is a fully secure and legitimate online casino. Sign up at 21.com Casino now and enjoy an awesome online casino experience!

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