Crazy Fox Casino Review NZ

Expert Review

Crazy Fox is a fairly simple and straightforward online casino, which is just the way I want my casinos to be. With ample experience along with a clear vision, Crazy Fox has made a name for themselves in the industry. Crazy Fox would be a perfect fit for anyone who desires a vast gaming library and loves playing online casino games on the go. On my first visit to their gaming library, I found all the popular gaming categories like slots, jackpot games, table games, bonus buys, and more. With over 2,500 games, I doubt anyone will ever run out of options at Crazy Fox. The easy-to-understand interface also made it easy to choose a particular game provider, search for games, and play exactly what I wanted.

Crazy Fox brings exciting deals for new and existing users. While they don't offer a welcome bonus, I was provided with a cashback deal of up to 20%. The registration took only a minute, and I made an instant deposit with one of the many deposit options available. All the games at Crazy Fox can be enjoyed on your mobile device, too, as they have both a dedicated app and a mobile-friendly website. They provide 24/7 live chat support. In this Crazy Fox Casino Review for Kiwis, I will take a deeper look into their features, services, pros, and cons.

Games: 9.7/10

Crazy Fox features a massive gaming library of 2,500+ games – a big enough number to keep players entertained for months. If you are into pokies or love jackpots, you are in for an even better treat with Crazy Fox, as they have the best variety of these gaming categories. Crazy Fox has hundreds of titles in their slot section alone, offering 3-reel slots, 5-reel slots, video slots, some classics, and more. They also have a pretty good range of table games, like roulette, and many card games, like baccarat, poker, blackjack, and more. Kiwis can also try their luck with bonus buys, live casino games, scratchcards, and many other types of popular games.

I also love their beginner-friendly and simple interface. Even if you are new to the online casino gaming scene, you will not have trouble navigating Crazy Fox. A dedicated section or portion for different types of games makes it easier to choose and play a particular title. The search bar at the top of the gaming library enables users to search for a particular game and get related results. With the drop-down list available right beside the search bar, you can pick a specific game provider and have them all pop up right in front of you. Their list of game providers includes some top names such as Evolution, 1X2Gaming, ELK, Hacksaw, and many other premium game studios. That’s why all the games at Crazy Fox are optimised for all types of devices and user preferences.

I tested more than 50 games of Crazy Fox across different categories on my old laptop, and I was not disappointed. All the games loaded pretty quickly, and the overall performance was excellent. Every game had a user-friendly interface where I could change my bet size, or try the demo mode, which is another great feature I loved. The graphics were also top-notch – no teary visuals or pixelated screens.

When I checked out the live casino games - one of my favourite categories - Crazy Fox took me to a whole new world. Every game I joined was presented by a professional dealer who made the entire environment pleasant. I chatted with the other players in the chat box and placed my bets easily. All the sessions were streamed to me live in HD quality, thanks to my stable internet connection.

As for the RTP, I could not find a dedicated page at Crazy Fox indicating the win rate of the games available at Crazy Fox. But they do have the approval from the ADR, The Pogg, ensuring the fairness of the games.

Bonuses: 8/10

Crazy Fox needs to improve their bonuses section. They have no welcome bonus, no regular promos, no weekly deals, or anything of such sort. Crazy Fox only offers a 20% cash-back deal. It is available for new and existing players, runs throughout the year, and you can enjoy the perks whenever you make a deposit.

I had to spend some time understanding their terms and conditions. First of all, the cashback deal is “up to 20%”, and the return percentage depends on how much you deposit. A deposit of €40 - €999 (or the equivalent in NZD) gives you a cashback of 10%. If you deposit between €1,000 - €1,199, the cashback is 11%. The cashback percentage increases till it reaches 20%, if you deposit more than €10,000.

I made a deposit of $100 but received no cashback. The cashback is only credited if your losses in real money are $60 or more. This means I had to lose $60 first playing casino games in order to be eligible for the 10% cash back I was entitled to. Also, you must claim the cashback bonus manually within three days of receiving it. After receiving it, I was provided 7 days to complete the wagering requirements of 3x in order to withdraw my winnings. At least the wagering requirements were very low. But remember to read all the terms before claiming your cashback bonus. 

Crazy Fox organises different tournaments with amazing reward pools that you can join. You can compete in different games, and the higher you are on the leaderboard at the end, the bigger your share of the pool will be.

Deposits and Withdrawals: 9.3/10

Crazy Fox offers limited banking options to Kiwis, but all are secure, safe, and instant payment methods. These include credit and debit cards (Visa, Mastercard, and Maestro) as well as popular e-wallets. For my first deposit at the casino, I decided to use my Visa debit card and deposited $100 right away. No fee was charged, and the entire process was smooth and instant. You can expect the same for other payment methods. Overall, the number of payment options is still lacking at Crazy Fox, and I would love to see support for crypto deposits, vouchers, and other options that are available at other New Zealand casinos.

For withdrawals, Crazy Fox only supports two options, and the limits for those options are quite high - not ideal for most players. Take a look below at the banking details at Crazy Fox:

Deposit methods

• Visa (Min. $30 - Max. $7,500)

• Mastercard (Min. $30 - Max. $7,500)

• Maestro (Min. $30 - Max. $7,500)

• ecoPayz (Min. $30 - Max. $7,500)

• MiFinity (Min. $30 - Max. $6,000)

• Neosurf (Min. $20 - Max. $6,000)

• Skrill (Min. $30 - Max. $6,000)

Withdrawal methods

• Bank Transfer (Min. $750 - Max. $7,500)
• MiFinity (Min. $30 - Max. $4,000)

While MiFinity withdrawals are processed instantly, direct bank transfers can take up to 10 days to process. I had to first complete identity verification as well as payment verification before I could initiate my first withdrawal request. I received my bank withdrawal within three days, which was decent. 

Mobile Gaming: 9.7/10  

Crazy Fox has a mobile-friendly website that works very well on all types of smartphones and devices. Although they don't have a dedicated mobile app, I made their website act like an app by making the website a shortcut on my mobile home screen. All I had to do was visit Crazy Fox from my mobile browser, tap on the options icon, and click on the add-to-home screen button. You can also do the same to instantly visit Crazy Fox every time you want to play.

I played a few games on phone to see how they worked. I visited the site and signed into my account. You can also register from scratch from your phone if you have not already created an account. After logging in, I could access the games, the cashback deal, the deposit and withdrawal options, and everything else that I could do on my laptop.

However, while most games were available on mobile, some were not. The reason could be that not all game providers make mobile-friendly games. The good news is that the games that are supported were super smooth and lag-free. I easily navigated through menus, changed my bet amount, and even played demo versions for free. The graphics were the same as the desktop, and I also enjoyed the immersive sound experience. My iPhone is a few years old, but with the latest browser and stable internet I enjoyed a premium mobile gaming experience.

Customer Support: 9.7/10  

Crazy Fox provides two primary ways to contact them, and I tested both. Live chat is the quickest and simplest, and that is why I love it the most. You can click on the chat icon in the lower-right corner of the website, and a small pop-up will appear. I was first given the option to let AI help me, but I decided to get directly in touch with an actual person. The agent was connected within seconds and asked about the query I had. I explained my problem and it was resolved efficiently. The entire process took only a few minutes, so I was really satisfied with their live chat support.

The second option is email support. After visiting the support section at Crazy Fox, I was provided with the form to put in my email address along with the message. I then received a reply from them in my email after nearly four hours, which was quite good. I also recommend checking the FAQs section and related informational posts, as these might answer your question even more quickly.

Security and Licensing: 9.8/10  

Crazy Fox is owned and operated by a company called N1 Interactive Limited, which owns several other online casinos. I verified the licence numbers, their registered address, contact details, and more, which you can see in the certificate below.

Crazy Fox uses SSL encryption, which is one of the latest and most advanced ways to protect any personal data provided on the website. You can also take steps to protect your account further. I set a very strong and unique password, and enabled 2FA to restrict any unauthorised access.

Verdict

Crazy Fox is a truly remarkable online casino that provides a premium casino gaming experience. They have a massive gaming library, the best game providers, all categories covered, with mobile gaming compatibility. Their only weakness is their bonuses section. They need to introduce a welcome deal, as well as regular promos to attract more players. Until then, you can enjoy their cashback bonus of up to 20% and enjoy some free money if you hit an unlucky streak.

Kiwis can enjoy safe banking at Crazy Fox, along with fast and efficient customer support if you ever need it. I am quite satisfied with their licensing and security. To get started, you can register within two minutes and start your playing journey at Crazy Fox.

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