Jackpot City Casino Review NZ

Expert Review

Jackpot City is one of the most popular online casinos in New Zealand. Established in 1998, it has grown significantly over the past 25 years and now has over 3.5 million users worldwide. It’s part of the same trusted casino group as  Spin Casino, Ruby Fortune, Royal Vegas, and All Slots, making it a reliable and legitimate site.

Jackpot City offers more than 500 games, including pokies, progressive slots, and live casino table games. It’s licensed by the Malta Gaming Authority, ensuring fair play. With a largest welcome bonuses of up to $1,600, it’s one of the largest offers available in NZ. Let’s dive into my detailed review of the casino.

Games: 9.7/10

While Jackpot City may not have the largest game collection, it still offers over 500 options. I tried more than 100 games over two weeks and enjoyed them all. The games are organised into categories, including jackpot slots, roulette, baccarat, pokies, blackjack, and bingo.

If you miss the atmosphere of a physical casino, the live dealer section brings classic table games like roulette and blackjack, with a real person streamed on camera. It creates a more immersive experience, making you feel like you’re in the middle of the action. Until Jackpot City offers VR games, this is the closest you’ll get to the real deal!

Jackpot City Casino is certified by eCOGRA for safety and fairness, with a payout rate of 97.84%, indicating a high chance of winning. The games I tested had user-friendly interfaces, impressive graphics, smooth gameplay, and quick betting. I spent several days trying new games and appreciated that each one had a demo option, allowing me to test it without risking real money. Most of the games at Jackpot City Casino are provided by the award-winning software company Microgaming, one of the best developers in the industry.

Bonuses: 9.7/10

New players at Jackpot City Casino can claim a welcome bonus of up to $1,600, which is perfect for high roller players. The bonus is split across four deposits, with a 100% match bonus up to $400 for each one.

It’s great that the 100% match applies to all four deposits, as some casinos reduce the match after the first. I took full advantage of this by making four deposits during my testing. Keep in mind, the bonus requires a minimum deposit of $10 and is only available within seven days of signing up.

Players at Jackpot City Casino must wager their welcome bonus 35 times before they can transfer or withdraw it, but the good news is that this only applies to the bonus amount, not your deposit.

If you haven’t met the 35x wagering requirements, you won’t be able to withdraw your winnings. This is a common way casinos keep you playing longer. To fully understand how it works and decide whether to claim the bonus, read my article here. If you’d prefer not to claim the bonus, just ask Jackpot City’s support team to remove it before you start playing. However, most NZ players enjoy the bonus as it extends their gameplay and increases their chances of winning.

I also found out about the loyalty program, where you earn points for each wager that can later be redeemed for bonus balance. The program has six tiers, with extra points awarded based on your tier.

Deposits and Withdrawals: 9.8/10

Jackpot City Casino offers a wide range of deposit and withdrawal options, using trusted and widely recognised payment solutions used by millions worldwide.

I found these payment methods both convenient and secure, with no issues when depositing or withdrawing funds. Plus, Jackpot City doesn’t charge any fees for transactions. I used several payment methods (Mastercard, Apple Pay, and Paysafe), and all were quick and secure. Check below for the available payment options and their limits.

Deposit methods

• Visa/Mastercard: Minimum $5
• EcoPayz, MuchBetter, Skrill, Neteller: Minimum $5
• Apple Pay: Minimum $5
• Neosurf, Paysafecard: Minimum $10

Withdrawal methods (and timeframe)

• Visa: Minimum $50 (1-3 business days)
• Neteller, Muchbetter, ecoPayz: Minimum $50 (24 - 48 hours)

Mobile Gaming: 9.4/10  

Jackpot City Casino offers users the convenience and flexibility of a mobile gaming platform. I tested their mobile apps and was able to log in and enjoy a variety of games.

All the games are well-optimised and run smoothly, with no issues like lagging, stuttering, or unresponsive controls. The Jackpot City Casino app is available for both Android and iOS devices.

The mobile app includes all the same features, games, and functions as the web version. You can easily sign up, claim bonuses, make deposits or withdrawals, and play games anytime, anywhere, without losing any quality or features.

Customer Support: 10/10  

Among the hundreds of New Zealand casinos I’ve reviewed, Jackpot City Casino stands out for its efficient 24/7 customer service. They offer live chat support on both mobile and desktop, which I tested and received a prompt and helpful response. The multilingual support and email option make it easy for users from different backgrounds to communicate. Additionally, the casino has a 'Support' section with informative posts and guides on essential functions and other important topics.

Security and Licensing: 9.9/10  

For a secure gaming experience, an online casino must be licensed and regulated by the proper authorities. During my review of Jackpot City Casino, I found that its parent company, Bayton Ltd., is licensed by the Malta Gaming Authority, which oversees both online and land-based casinos.

I verified the licence number in the Malta Gaming Authority's Licensee Register, and everything checked out. I can confidently recommend Jackpot City Casino, as it meets international standards and provides a safe environment for players.

Verdict

Jackpot City Casino offers a complete online gaming experience with bonuses, rewards, and a wide variety of games, including pokies, progressive jackpot slots, and table games. You can even try all of their games in demo mode before playing for real money.

The casino is available on desktop or through the mobile app, and offers secure and convenient banking options for New Zealanders. As a licensed casino, Jackpot City is trustworthy, legitimate, and ensures fair play. Visit Jackpot City Casino below and see if you enjoy it as much as I did.

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