Jackpot City Casino Review NZ

Expert Review

Jackpot City is one of the most popular online casinos in New Zealand. It was established back in 1998, and has expanded significantly over the last 25 years, with over 3.5 million users worldwide at the time of writing. JackpotCity is part of the same casino group as Spin Casino, Ruby Fortune, Royal Vegas, and All Slots, so you know it is a trusted and legitimate site. 

Jackpot City offers players more than 500 games including pokies, progressive slots, and live casino table games, and it is licensed by the Malta Gaming Authority, ensuring fair play. Jackpot City's attractive welcome offer of up to $1,600 is one of the largest welcome bonuses in NZ. Let's take a look at my in-depth review of the casino.

Games: 9.7/10

While Jackpot City does not have the biggest collection of games, it still has a sizeable library of more than 500 options. I tried more than 100 games across two weeks of testing and enjoyed them all. The games are separated into categories, including jackpot slots, roulette, baccarat, pokies, blackjack, and bingo. 

If you miss the feel of being in a physical casino, the live dealer section offers classic table games like roulette and blackjack with a real person streaming on camera. It provides a more immersive gaming experience where you feel like you are in the thick of the action. Until Jackpot City Casino releases VR games, this is the closest you will get to the action!

eCOGRA has certified Jackpot City Casino for safety and fairness, with a payout rate of 97.84%, indicating a high likelihood of winning. The games I tested had user-friendly, interactive interfaces and impressive graphics, smooth gameplay, and quick bets. I spent days trying new games and appreciated that each game had a demo option to test without risking real money. Most games at Jackpot City Casino are offered by the award-winning software company Microgaming, one of the best developers in the world.

Bonuses: 9.7/10

New players at Jackpot City Casino can claim a welcome bonus of up to $1,600, which is great for high roller players. The bonus is split into four deposits, with 100% match bonus up to $400 for each deposit.

It's great that the match bonus remains at 100% across each of the first four deposits, since some other casinos have lower match bonuses after the 1st deposit. I took full advantage of this and made 4 deposits during my testing. Note that to claim the bonus, you need to deposit a minimum of $10, and the bonus is only available within seven days of registration.

Players at Jackpot City Casino must wager their welcome bonus 35 times before transferring or withdrawing it, but the good news is it only applies to the bonus amount, and not the deposit amount as well.

If you haven't fulfilled the 35x wagering requirements, you won't be able to withdraw your winnings, and this is a little trick that casinos use to keep you playing longer. To fully understand how this works, and decide whether you want to claim the bonus or not, read my article here. If you decide you don't want the bonus, simply ask JackpotCity casino support team to remove it before you start playing any games. However, I have found that most players in NZ do enjoy claiming the bonus as it extends their gameplay significantly, increasing their chances to win.

I also discovered the loyalty program, where users receive points for each wager, which can be redeemed later for a bonus balance. The loyalty program has six tiers, with extra points awarded based on the player's tier.

Deposits and Withdrawals: 9.8/10

Jackpot City Casino provides a diverse selection of deposit and withdrawal options, featuring trusted and widely recognised payment solutions utilised by millions worldwide.

I appreciated the convenience and security of these payment methods and experienced no issues depositing or withdrawing funds from my account. Additionally, Jackpot City Casino did not impose any fees for these transactions. I used multiple payment methods (Mastercard, Apple Pay, and Paysafe), all of which were quick and secure. See below for the available payment options and their respective limits:

Deposit methods

• Visa/Mastercard: Minimum $5
• EcoPayz, MuchBetter, Skrill, Neteller: Minimum $5
• Apple Pay: Minimum $5
• Neosurf, Paysafecard: Minimum $10

Withdrawal methods (and timeframe)

• Visa: Minimum $50 (1-3 business days)
• Neteller, Muchbetter, ecoPayz: Minimum $50 (24 - 48 hours)

Mobile Gaming: 9.4/10  

Jackpot City Casino provides users with the convenience and flexibility of their mobile gaming platform. I downloaded and tested their mobile apps, and I was able to log in and play a variety of games.

All games are expertly optimised and run smoothly, without issues such as lagging, stuttering, or an unresponsive user interface. The Jackpot City Casino mobile app is available for both Android and iOS devices.

The mobile app includes all of the features, games, and functions available in the web version. You can easily sign up, claim bonuses, make deposits or withdrawals, and play games whenever and wherever you want, without sacrificing any features or quality.

Customer Support: 10/10  

Among the hundreds of New Zealand casinos I have reviewed, Jackpot City Casino stands out with its efficient and 24/7 customer service. They have a live chat support system accessible from both mobile and desktop versions. I tested it ourselves and received a prompt and satisfactory response. The multilingual support and email option make it easy for users from different backgrounds to communicate. Additionally, the casino offers a 'Support' section with informative posts and guides on essential functions and other important aspects.

Security and Licensing: 9.9/10  

For a secure gaming experience, an online casino must be licensed and regulated by relevant authorities. When I conducted my investigations into Jackpot City Casino, I could see that the parent company is Bayton Ltd. It is licensed by the Malta Gaming Authority, which regulates online and land-based casinos. 

I checked the license number in the Malta Gaming Authority Licensee Register to ensure that it is a valid and current license. There was nothing to worry about, as everything matched up; I can confidently recommend Jackpot City Casino, since it adheres to international standards and offers a safe environment for players. 

Verdict

Jackpot City Casino provides a comprehensive online gaming experience, complete with bonuses, rewards, and a diverse array of games, including pokies, progressive jackpot slots, and table games. You can even try all of their games in demo mode before playing for real money

The casino is accessible on desktop or mobile app, and there are a variety of secure and convenient banking options for New Zealanders. As a licensed casino, Jackpot City is trustworthy and legitimate, and ensures fair and honest play. Visit Jackpot City Casino below and see if you enjoy it as much as I did. 

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