Casino Universe Review NZ

Expert Review

Casino Universe is a diverse, professional, and beginner-friendly online casino launched in 2020. The platform is owned and operated by one of the largest casino networks, N1 Interactive Limited, and is fully licensed to operate in New Zealand. Despite being fairly new, they have made it to the top with their amazing features and gambling services. Upon my first visit, Casino Universe made sure that I stayed with their enormous welcome bonus of $1,000. They even offered me a weekly cashback deal of 20%, along with daily prizes, regular promos, a VIP program, and more. Their gaming library consists of 3,000 hot and popular games spanning several categories, including slots, table and card games, live dealer games, progressive jackpots, and more. With so many choices and new titles coming in regularly, I had an amazing experience at Casino Universe.

The registration process is very quick and can be completed within a minute. I was able to use many popular banking options available in New Zealand for deposits and withdrawals. I visited the support section and found several ways through which I could contact the staff. In this review of Casino Universe for New Zealanders, I will explore all of their features in detail, and decide if they are a good choice in 2024.

Games: 9.9/10

Casino Universe's top-notch gaming library has more than 3,000 titles, with the number rapidly growing with new and updated titles. I was impressed by the different gaming categories available that cater to all types of casino players. There are dedicated sections for table games, jackpot games, live casino games, slots, and more. Casino Universe also features a dedicated section of new games where I found many new releases that I had never played before. This section introduced me to some games that have now become my favourite, so make sure to check them out.

Casino Universe has partnered up with over 35 game studios that give diversity in the library and also maintains the highest quality. These include almost all the top names like ELK Studios, Evolution, Betsoft, Play’N Go, NetENT, and many more. I could filter the search results by selecting a particular game provider from the drop-down list available right beside the search bar. If you know the name of a game you want to play, the simple search option will suit you perfectly. However, Casino Universe needs to bring an advanced filter option to filter games by type, bet amount, rating, or other factors important to casino players.

I played a few titles from each category to see whether some performed better than others. There was no difference at all! All the games ran flawlessly on my laptop, and I never faced any problem during my gaming sessions. I loved the “Play for fun” mode that allowed me to test all the games without using real money. The themes, gameplay, and overall environment were so engaging that I spent hours playing without getting bored. The captivating and exciting graphics of the games made the entire experience very enjoyable. The gameplay was smooth, there were no FPS drops, and my laptop never hung when I was playing games.

I tried some live casino games, which were divided into several subcategories. There were live public rooms for roulette, blackjack, baccarat, game shows, and poker available. Each game had its own professional dealer who catered to the bets of the players in the room. The stream was HD quality, and I loved the real-casino vibes throughout the experience. However, I faced some buffering issues due to my slow WiFi speed. A stable internet connection is a must if you want to play live games with no problems whatsoever.

Bonuses: 9.9/10

Casino Universe has an interesting range of bonuses and promos for their new and regular players. There is a premium welcome bonus, a weekly cashback deal, as well as a VIP program that offers regular benefits to loyal players at the casino. Casino Universe offered me 100% up to $1,000 on my first-ever deposit at the casino – one of the biggest welcome bonuses I have ever seen in my gambling career. Plus, there were no multiple deposits involved, and I could claim the entire bonus in one go. I decided to make my first deposit of $100 and got $100 in bonus credits that were deposited instantly into my account.

I checked out the terms and conditions of the welcome bonus to see how I can withdraw the winnings from my bonus credits. I was required to wager the original deposit amount as well as the bonus 25 times in order to withdraw the winnings. Casino Universe has lower wagering requirements than the industry standard, which is certainly a good thing.

The minimum deposit required to claim the bonus was $10, and the maximum bet I could place with the bonus credits was $5. My only complaint was the period provided to complete the wagering requirements. Casino Universe offers only 48 hours from the time of deposit to complete the wagering requirements or the welcome bonus will be cancelled from your account.

After claiming the welcome deal, I moved on to the weekly cash-back deal of Casino Universe, which is renewed every week. Players with a level higher than six get a cashback of 20% on their deposits, while players with levels lower than that get 10% cashback. The VIP section of the casino offers tons of bonuses whose availability depends on what level you are on. I could claim hundreds of free spins, a 100% bonus on deposits, and even extra cash-back deals to benefit from. Of course, to enjoy these perks, one has to attain a higher level by playing regularly at Casino Universe.

Deposits and Withdrawals: 9.2/10

The Casino Universe payments department offers Kiwis a smooth and safe banking experience. When I decided to make my first deposit, I clicked on the deposit button available on the far-right corner of the screen. I was surprised by how the platform enabled me to manage multiple currencies in a single account. I could make a deposit in NZD, EUR, USD, JPY, or several other fiat currencies available. Different currencies had different sets of payment options that I could use. I decided to go with NZD deposits to avoid any conversion charges when making a payment from New Zealand. I was offered several payment options like credit and debit cards, popular e-wallets, and payment vouchers.

I used my Mastercard to make a deposit of $100. After entering the 3-D secure code, my transaction was processed pretty much instantly. Casino Universe does not charge any sort of fee for payments and the entire procedure is completed in a smooth manner. For the complete list of payment options available in NZD at Casino Universe, take a look below:

Deposit methods

• Visa (Min. $25 - Max. $6,000)
• Mastercard (Min. $25 - Max. $6,000)
• Maestro (Min. $25 - Max. $6,000)
• ecoPayz (Min. $25 - Max. $6,000)
• Neosurf (Min. $25 - Max. $6,000)
• Flexepin (Min. $20 - Max. $500)
• Skrill (Min. $10 - Max. $6,000)

All deposits are processed instantly.

Withdrawal methods

• Bank transfer (Min. $300 - Max. $6,000)
• Visa/Mastercard (Min. $50 - Max. $4,000)
• ecoPayz (Min. $50 - Max. $4,000)
• Skrill (Min. $50 - Max. $4,000)
• Neosurf (Min. $50 - Max. $4,000)

Casino Universe only allows withdrawals to the method used for making the deposit. I had to verify my identity, address, and payment method before I could receive my first withdrawal. The process was easy and completed within 24 hours after submitting the documents. E-wallet withdrawals are processed instantly, while bank withdrawals can take up to 10 days to process.

Mobile Gaming: 9.7/10  

Casino Universe does not restrict their players to desktops or laptops only. They also have mobile gaming support, enabling players to play casino wherever they are and whenever they want. Casino Universe does not have any official mobile apps, but mobile players can access the platform through their mobile browsers. It saved me from the trouble of downloading and installing the app, which takes up additional space. I simply tapped on the Chrome browser installed on my phone and searched for Casino Universe. The site instantly appeared, and I was able to access it right away. The site was very responsive and fit the size of my mobile quite well. The layout was well thought out, making it easy for me to navigate and explore, even with a smaller screen.

After logging in, I was given access to my account, complete with the funds I had already deposited. The entire gaming library was also available except for a few unsupported titles that were not optimised for mobile devices. I played a few slot jackpot games and joined live rooms right from my phone. There was no difference between playing on a mobile and playing the games on my laptop because the gameplay was smooth, the fullscreen option was available, and I could easily customise and wager my bets. The graphics of the games were even sharper due to the smaller screen, and I also loved the music and animations. But again, the live casino requires a stable connection for smooth streaming and this time I used mobile data. My experience was lag-free, and there were no buffering issues. The streaming was crystal clear and I loved every bit of it.

I had access to every other feature of the casino from my mobile. I could make deposits, request withdrawals, or submit my documents from my phone. The option to contact support or check out bonuses was also available, along with the ability to change account preferences.

Customer Support: 9.7/10  

Casino Universe probably has the quickest and most reliable customer support I can recall. They provide users with several options to get in touch with their officials. I had the option to chat live with the support team, send them an email, or submit a complaint through the online form. I always prefer live chat support as it is the fastest and most efficient method. The Casino Universe agents were always available, and I didn't have to wait even a few seconds to connect. Not only that, I received professional responses from them, and they understood my problem easily. However, one thing to note here is that the live chat support at Casino Universe is only available from Monday to Friday.

Their email support is available 24/7, but it may take them a few hours to reply. This is why it is a good idea to check out their dedicated pages for FAQs, bonuses, payments, terms, and policies to answer most of your questions directly. I found a lot of helpful guiding content in these sections.

Security and Licensing: 9.7/10  

Casino Universe is part of one of the most trusted casino groups on the internet, N1 Interactive Limited, which is based in Malta and has a registered address in that country. The company owns and operates dozens of online casinos, some of which I have reviewed in the past and had a great experience playing there. N1 Interactive Limited has obtained a valid gambling licence from the Malta Gaming Authority to provide their services. I have attached the official MGA certificate of N1 Interactive where all the crucial details are mentioned.

Casino Universe has two-factor authorisation option, which I consider the best way to protect an account. It ensures no unauthorised party accesses your account as it requires a code that only you receive on your registered device. I could also reset the password and check the session history and from where I was logged in. Casino Universe uses SSL encryption, which further lowers the risk of data breaches and protects private info on the casino.

Verdict

Casino Universe is a perfect gambling platform that brings all the essential online gaming features in a single place. That is why I consider them superior to other online casinos I have reviewed in the past, and they have become one of my go-to places for a fun gambling experience. The variety and diversity within their gaming library are excellent. With new, exclusive, and popular titles, I always had something interesting to play and make my gaming experience memorable. I could play the games on my phone or computer as per my own preferences.

Casino Universe has an amazing bonuses department. I was welcomed with a very generous bonus of $1,000; there were weekly cashback deals and even a VIP program to benefit from. Multi-currency payment options, live chat support, authorisation from MGA, and the latest security measures are some more aspects of Casino Universe that make it a great casino. Sign up with Casino Universe now and enjoy an awesome experience!

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