Villento Casino Review NZ

Expert Review

Launched in 2006, Villento is one of the oldest and most trusted online casinos in New Zealand. The casino is primarily known for being a member of Casino Rewards, having a massive welcome bonus, and plenty of secure banking options for Kiwis. They have more than 500 premium casino games, most of which are provided by Microgaming, a trusted name in the casino industry with a reputation for developing optimised, reliable, and safe games. I love how Villento Casino takes care of all preferences and likings by offering all types of casino games. Although the variety for live and jackpot games is low, there are tons of pokies, table games, card games, jackpots, bingo, and more that Kiwis can enjoy.

It's easy to get started at Villento Casino. I signed up within a few minutes, and the casino provided several secure banking options to go with. I was offered an amazing welcome bonus of $1,000 that I could claim with my first few deposits at the casino. Villento Casino offers deals and bonuses on a regular basis to keep players entertained. With live chat support, I could get in touch with the casino staff instantly to get my questions answered. In this Villento Casino review for New Zealanders, I will discuss all of the features, pros, and cons, and share my experience at the casino.

Games: 9.1/10

Villento Casino has a heavy focus on quality over quantity. Microgaming is the primary partner of Villento Casino and has provided most of the games available in their gaming library. I have known Microgaming for years, and it is one of the most trusted and reliable game software providers on the internet. While Villento Casino only has around 500 casino games, all are optimised, playable on different platforms, and are fun and safe. 

Villento Casino covers all the major casino gaming categories, allowing people with different tastes to fulfil their excitement needs. Aside from a significant number of slots, the casino also has jackpot games, live casino games, table games, card games, and more on offer. However, I was a bit disappointed at the limited variety of games available in the jackpot and live casino games section. The casino needs to bring in more titles for players who prefer live games and jackpots. The good thing is that Villento Casino occasionally adds new titles to their library, so we might see more exciting games in these categories in the future. 

I also checked out the featured and “For you” games sections and found many fun titles that I had never tried before. Navigation is easy as there are separate sections and no complicated features.

I carefully picked a few titles from all the major categories and tested them on my laptop. Villento Casino's registration took only a minute, and I could start playing the games right away in demo mode, with play money. I also made a quick deposit and then used real money to play the games.

Thanks to the lightning-fast speed of the site, I could switch between different pages and games without any problems. The games also loaded very quickly, even though I was using a basic laptop with an average internet connection. The in-game interface for all the titles I played were very easy to navigate, the graphics were impressive, and the gameplay was fun.

I had the choice to play the games in standard or wide-screen mode. I tend to choose wide-screen as it maximises the slots and gives a more immersive feel. None of the games I tested lagged or stuttered; I always had a smooth experience. I faced some buffering issues when I tried the live casino games, but it was due to my poor internet connection. When I tested it again with a better WiFi signal, I had no such issues. The live casino games offered me an all-new experience, with the ability to chat live, join rooms, watch streams, and place bets in real time. If you want to play live games, I recommend a stable internet connection to avoid buffering during the session.

In terms of fairness, Villento Casino has an average RTP of 97%, which is quite impressive. The casino is audited and authorised by eCOGRA, meaning all of their games are safe and fair to play.

Bonuses: 8.5/10

Upon signing up, I was offered a total of $1,000 on my first five deposits at Villento Casino. For the very first deposit I made, I got a 100% match bonus of up to $150. I deposited $100 and got $100 back in bonus credits that were instantly deposited into my account.

When it came to the second deposit, Villento Casino offered me 50% up to $250, which I decided not to claim. The third deposit offers new users 30% up to $200, the fourth deposit rewards 20% up to $200, and lastly, the fifth provides a 50% match bonus up to $200. Keeping in mind that only the first deposit bonus offers a 100% return on the deposit, I decided to stick to that. Of course, you can also claim the other deposits and enjoy the perks that come with it.

However, things got a little tricky when I explored the terms and conditions of the welcome bonus. I found the wagering requirements for the first and second deposit bonuses exceptionally high. Villento Casino requires their users to wager the bonus 200 times before the bonus can be converted into withdrawable cash.

For the three remaining deposit bonuses, players only need to wager the bonus 30x which is much more reasonable. It would be much better if Villento had 30x playthrough requirements for all five deposits in the welcome offer.

A minimum deposit of $10 is required to be eligible for the welcome bonus, and any payment method can be used to claim it. Also, the welcome bonus must be claimed within seven days of registration, or the bonus will not be received.

Villento Casino offers a few deals and promos for regular players to claim. I visited the loyalty program section of my account and was provided with the bonuses I could claim. Villento Casino has a loyalty program which rewards players based on what level they are on. VIP users are entitled to exclusive jackpots, and the higher your level the more jackpots you will be given access to. 

I stayed at Villento Casino for only a week and therefore could not attain a better status for the loyalty program. So I just enjoyed my welcome bonus and the regular deals.

Deposits and Withdrawals: 9.7/10

Banking is where Villento Casino does not compromise, as they offer a considerable variety of payment options to Kiwis. Although they still do not accept cryptocurrencies, they offer many popular and secure payment options in New Zealand. When making my first deposit at the casino, I was provided with a long list of banking options to choose from: credit cards, debit cards, e-wallets, payment vouchers, or even mobile wallets. The best thing is the minimum deposit for each deposit method is kept low, ensuring all players can deposit, play, and enjoy. 

I decided to use my Visa debit card and initiated a transaction for $100. Not only was my transaction approved instantly, but I didn't have to pay any fee or service charges, and I received the bonus too. The following are the deposit and withdrawal methods that Kiwis can use at Villento Casino:

Deposit methods

• Visa (Min. $10)
• Mastercard (Min. $10)
• JCB (Min. $10)
• Paysafecard (Min. $10)
• Skrill (Min. $10)
• Neteller (Min. $10)
• Payz (Min. $10)
• Neosurf (Min. $10)
• MuchBetter (Min. $10)
• Google Pay (Min. $10)

All deposits are processed instantly without any delay.

Withdrawal methods

• Bank withdrawal
• Skrill
• Neteller
• Payz
• Neosurf
• MuchBetter

It can take up to a few days before the withdrawal is processed. My withdrawal request to my bank account was processed in two business days, and I received my funds after. However, Villento Casino requested me to verify my identity first by submitting my personal documents. 

Mobile Gaming: 9.4/10  

Although Villento Casino does not have any dedicated mobile applications, they do have a mobile-friendly site for their players. I didn't have to download anything as I could access the casino right from my mobile browser. I recommend updating your mobile browser and ensuring a stable internet connection. I used the Chrome browser on my phone to visit Villento Casino.

The site opened instantly, proudly advertising their welcome bonus. As I had already claimed it on my laptop, I simply logged in and gained full access to my account. I heaved a sigh of relief as soon as I found out Villento Casino's mobile site gives access to all the casino features.

I had the option to deposit money, initiate a withdrawal, contact support, or check out the available bonuses. Of course, the entire gaming library was available for me to explore, and I started playing some slots and table games, which worked flawlessly.

I spent some time playing games on my phone and didn't experience any lag or freezing issues that mobile users sometimes face. It was evident that most of the games at Villento Casino are designed for phones, offering mobile users a premium experience. The graphics of the games were amazing, and I played all the games in fullscreen mode. The interface stretched to fit my phone perfectly, allowing me to navigate and play easily.

Customer Support: 9.3/10  

The customer support at Villento Casino is quite good, as they have live chat available 24/7. However, this is the only method you are going to find to get in touch with the staff. To test their live chat, I went to the help centre and clicked on the option to chat. A pop-up appeared right after I clicked on it, and I was joined by an AI bot that first seemed like an actual person. I explained my issue, and the AI bot tried to answer it. However, I could not get a satisfactory answer. I requested a live agent, and after multiple requests, I finally connected to someone that was able to help me out. I got a quick and professional response that solved my query.

Villento Casino should introduce email support so that players can simply leave a message in case there is no assistance available. They should also provide guiding content such as FAQs or guides that are necessary for new players to understand how the casino works. 

Security and Licensing: 9.5/10  

Villento Casino has everything in order when it comes to security and licensing. They are owned and operated by a company known as Fresh Horizons Limited. There is no info on Villento Casino website about where the company is located or any other details. So I did some research online and I found all of the crucial info related to the company through reliable sources. The company is based in the British Virgin Islands, and all the casinos under their ownership are licensed by Kahnawake Gaming Commission, a trusted authority known for its high standards regarding fair play and responsible gaming.

Villento Casino uses SSL encryption in their site, ensuring all the user data is kept safe and secure. The account security features can be individually set by the players. I set a strong passcode for my account, and SMS alerts and email notifications were already enabled for my account. However, there is no 2FA feature available.

Verdict

Villento Casino might not be a perfect online casino, but they are definitely a strong candidate for anyone looking forward to a fun gaming experience. The casino has a decent gaming library which I thoroughly enjoyed playing at. Although there is room for improvement for jackpots and live games at Villento Casino, I loved the pokies, table games, card games, and video poker. The casino also brings some exclusive titles to keep players entertained, and all the games can be enjoyed on mobile as well as desktop.

The welcome offer at Villento Casino is quite generous, even though there are high wagering requirements of 200x on the first two bonuses. Players can also enjoy regular promos and a VIP program with several perks. I was able to make payments at Villento Casino with ease, thanks to the many secure banking options they offer to Kiwis.

Players won't be disappointed with the customer support that Villento Casino offers, as well as the security they employ. Villento Casino can be a great choice for New Zealanders; visit the casino and see for yourself!

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