Duelz Casino Review NZ

Expert Review

Duelz claims they are a “truly magical casino”. I couldn't agree more. Although Duelz was launched in 2018 and is relatively new in the industry, they have all the right ingredients to be one of the best casinos in New Zealand. The casino stands out because of its diverse game library consisting of over 2,000 titles, including the most popular games, new releases, classic games, and more. Duelz covers all the casino gaming categories enabling the players to enjoy slots, table games, card games, live casino games, jackpots, and more. They have partnered up with top game providers to bring high-quality games for their users with unprecedented optimisation and visuals.

I have been in the casino industry for almost a decade now, but I haven’t seen many casinos offering a welcome bonus as interesting as Duelz. For every new user who signs up at the casino from New Zealand, Duelz offers a welcome bonus of up to $1,600 with 200 free spins. They also provide reliable and convenient banking options for Kiwis to make a deposit or withdrawal. Duelz is a fully licensed and registered online casino with dedicated 24/7 customer support. To know more about their features, keep on reading this Duelz NZ Review.

Games: 9.5/10

Among the hundreds of online casinos I have reviewed, some offer a few hundred games while others have exceptionally diverse game libraries with thousands of games. Duelz is somewhere in between with its gaming variety, offering over 2,000 casino games, which I think is a significant number for any amateur or experienced casino player to get started with. You can try new games every day and explore more opportunities that can pay off well. I also loved how Duelz included different dedicated gaming categories, allowing me to explore the types of available games easily. You can play slots, live casino games, game shows, table games, card games, jackpots, and more. If you don’t know where to start, check out their top-picks section and new games section.

The layout of Duelz is quite explorable and easy to use. You can play any game in demo mode without even signing up and see if it suits your taste without spending your money. But there is one odd thing about Duelz, which I think should be fixed. There is no option to filter games through categories, game providers, types, themes, or other crucial aspects. There is only a search bar where you can enter a name to find a particular title. This makes it a bit harder for experienced players to find exactly what they want according to their specific niches.

Duelz has partnered up with some of the best game studios in the casino industry, including Microgaming, NetENT, Pragmatic Play, Play’N Go, Evolution, and more. I tested a variety of their games, and to no surprise, all were lightning-fast and responsive. I deliberately used my old laptop to evaluate if the device specs had any impact on performance. The simple conclusion: device specs have no impact on game performance. You just need to have a stable internet connection and an updated browser that can support online games.

The games ran very smoothly, and the gameplay was interactive and fun. I tested some popular games like Book of Dead and Dead Man’s Gold which I have played at other top casinos. I found no difference and had a very similar experience. The themes for most of the games were enjoyable and interesting. I was also able to enter full-screen mode and turn the audio on or off; I recommend you keep it on to get detailed info regarding each game and how it works. While there is no dedicated page at Duelz for the RTP of the games, you can check it individually by opening a game and visiting its info section. Overall, the RTP at Duelz is around 97%, which is very good for a casino in New Zealand.

Things got even more interesting when I visited the live casino section at Duelz. All the games are streamed to you in real time. You need to have a stable internet connection that supports HD streaming to fully enjoy their live casino. I was able to chat with the dealer and the other players in the room, and wager any bet I liked with ease.

Bonuses: 9.7/10

Duelz has several promotions available for new players as well as existing players at the casino. For their welcome offer, you can get a total of $1,600, along with 200 free spins if you are new to the platform. But to claim the entire amount, you will have to make four different deposits according to the terms. When I made my first deposit at Duelz, I got 100% back on my $100 deposit, which was the maximum limit for the first deposit. For the second, third, and fourth deposits, Duelz offered 25% up to $500, meaning I will have to deposit $2,000 in order to get $500 back in bonus credits. I find the return percentage for the later deposits quite low, and they should make it a little higher to make the bonus worth it. What you can do here is simply make the best use of your first deposit by depositing $100 and getting $100 back along with 200 free spins to use.

Duelz requires users to wager the bonus amount 40 times, which is not a bad deal. I usually complete 40 times wagering requirements within a few days. The minimum deposit amount to claim your welcome bonus is $20.

Duelz has several deals for regular players. You can enjoy 10% cashback every Friday throughout the year. You can also be a part of cash tournaments or try your luck with special jackpots. Duelz also has a mega pool of $2,000,000 every month that you can participate in.

Deposits and Withdrawals: 9.5/10

Duelz provides secure and readily available payment options in New Zealand. As I mostly use my debit card for payments, I used it to make a deposit of $100. There was no fee involved in my transaction, and the funds were credited into my account instantly. You can also use credit cards, e-wallets, vouchers, or mobile wallets to make a deposit.

Duelz offers several withdrawal options as well as direct bank transfers in special circumstances. For the complete info, check out the list below:

Deposit methods

• Visa (Min. $20 - Max. $15,000)
• Mastercard (Min. $20 - Max. $15,000)
• Paysafecard (Min. $20 - Max. $250)
• Skrill (Min. $20 - Max. $10,000)
• Neosurf (Min. $20 - Max. $10,000)
• MuchBetter (Min. $10 - Max. $10,000)
• ecoPayz (Min. $10 - Max. $10,000)
• Neteller (Min. $10 - Max. $10,000)

Deposits are usually processed instantly but may take a few hours on some occasions.

Withdrawal methods

• Direct bank transfer (Min. $20)
• Visa (Min. $20 - Max. $15,000)
• Mastercard (Min. $20 - Max. $15,000)
• Paysafecard (Min. $20 - Max. $10,000)
• Skrill (Min. $20 - Max. $10,000)
• MuchBetter (Min. $10 - Max. $10,000)
• Neteller (Min. $10 - Max. $10,000)

Withdrawals can take up to 48 hours to process. There is no fee involved for withdrawals, but you might be charged a particular fee when opting for direct bank withdrawals.

Mobile Gaming: 9.7/10  

Duelz brings a mobile-friendly website that works on almost all mobile devices and browsers. There is no need to download or install any app on your phone. Just open your mobile browser, visit the Duelz website, and you are ready to play. For a better experience, I recommend using Chrome or Safari, as they are the fastest browsers, but you can also check out Opera, UC Browser, or others if they are compatible.

I played several games of Duelz on my old mobile phone to see how well they worked. Despite having a 5-year-old device, I was able to play all the games without any lag. The entire library of Duelz was available to access right from my phone. I even tried some live casino games and had the same experience as I had on my laptop. For the other games, the interface was easy to use even on a smaller screen, the graphics were great, and I really enjoyed the full-screen mode paired with exclusive sound for each game. Duelz also gives full access to your account features when visiting the site from your mobile. I was given the option to deposit, withdraw, explore bonuses, or change my account preferences as per my needs. In short, even if without a laptop or a PC, your mobile will be enough to get you started.

Customer Support: 9.7/10  

When writing this review, I got in touch with the support team of Duelz several times and got a prompt answer whenever I contacted them. You can get in touch with them through live chat and email.

The live chat support can only be accessed by registered users on the platform, which I find a little strange, but it is fine. Live chat is available throughout the day, and you can contact them whenever you want. The responses from agents are fast and efficient, and they understand your query well. You can also elect to send them an email and they will reply within a few hours with a solution for your problem.

The downside of Duelz is that it lacks helpful informational content about the casino. They should add a FAQ section with some articles, guides, answers to basic queries, guides, and other info to help users out.

Security and Licensing: 9.8/10  

Duelz is a subsidiary of a SuprIsle Limited, and is fully licensed and registered by the authorities to provide its services in New Zealand. When I first started using Duelz, I checked their authenticity right away and got to know that its parent company is based in the Isle of Man. They have an officially registered address there, which means that they also have a physical presence to operate the casino. As for the licence, SuprIsle Limited got its licence in 2020 from the Gambling Supervision Commission of the Isle of Man. I also checked out the official gambling website of the Isle of Man and found SuprIsle Limited in the licenced section, along with its subsidiaries, which also had Duelz listed in it. In short, I am fully satisfied with the licensing and authenticity of Duelz Casino.

For security, Duelz has SSL encryption which ensures that your data is safe and protected on the platform. I also make sure to protect my account in several ways whenever I join a casino. I set a strong password, add a phone number, and enable 2FA, and Duelz let me do this without any restrictions.

Verdict

Overall, Duelz is definitely a solid choice for any casino player who is looking for a diverse gaming experience. They have a few areas where they can improve a bit, but these little negatives are overshadowed by their positives. I love their massive gaming library of over 2,000 games from top gaming companies. They also welcome their users with massive bonuses and free spins and keep them engaged with regular promos.

With their easy payment options, I was able to make deposits and withdrawals efficiently without a problem. As Duelz is a fully licensed and regulated casino, you will never have to worry about security or legitimacy. You can join Duelz now and experience a magical casino gaming experience.

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