Captain Spins Casino Review NZ

Expert Review

Captain Spins is sure to grab your attention right away with their amazing welcome bonus for New Zealanders. On my first visit to the casino, I was welcomed with their $1,200 bonus and 260 free spins. Returning players can enjoy great reload bonuses, double deals, free spins, and loyalty programs for extra perks and bonus credits. 

Their gaming section made me even more excited with its massive range of 3,000+ premium titles. Whatever type of game you like, Captain Spins has something for you. They offer pokies, jackpot games, drop and wins, table games, card games, instant wins, and live games.

Captain Spins provides Kiwis with secure banking options and 24/7 live chat customer support. It is licensed by multiple gambling commissions, ensuring a safe and secure casino gaming experience. In this review, I will discuss the features of Captain Spins and help you evaluate if it is right for you.

Games: 9.8/10

Captain Spins definitely goes above and beyond with their massive gaming library. Featuring more than 3,000 titles, their gaming library is one of the primary reasons why I loved Captain Spins right from the beginning. I scrolled through different categories only to find more titles at the end. Captain Spins updates their gaming library each week to bring the latest and new titles for their players. Their gaming library covers all casino gaming categories and offers a wide range of slots, jackpots, drops and wins, scratchcards, instant wins, and live casino games.

All the games at Captain Spins are optimised, compatible, and captivating, thanks to partnership with top game providers. These include some of my favourites like Microgaming, NetENT, Blueprint, Evolution Gaming, Pragmatic Play, and many more. Captain Spins has the filter search option at the top, which I used to look for a particular game or select a provider of my preference. I also liked their separate sections for new games, popular games, and other categories, which made it easier for me to navigate.

I tested the games using my laptop (average specs) and a decent internet connection. The registration, navigation, and exploration were quite smooth, and the site loaded quickly, no matter what page I clicked on. Each game loaded after only a few seconds, and I was greeted with a user-friendly interface. Many games even had a demo mode option, so you can play them with play money, just for fun. The gameplay itself was lag-free, and I did not encounter any sort of error playing the games. The graphics were also top-notch, 3D, and very intriguing in most cases.

The live casino games at Captain Spins bring a different experience to online gaming, as they are streamed live, with a real dealer catering to your requests and bets. I loved the whole new experience and social atmosphere, and the ability to chat with other players. But I would recommend you to play live games only if you have a stable internet connection. Otherwise, the stream could be blurry, buffer a lot, and you will not have an enjoyable experience.

All the games at Captain Spins are audited and authorised by eCOGRA for fair play. There is even a dedicated page at Captain Spins indicating the RTP of the games, which averages over 96%.

Bonuses: 9.9/10

Captain Spins has one of the best welcome bonuses among online casinos in all of New Zealand, and I loved every bit of it. Although it is not a single deposit welcome bonus which I mostly prefer, it is good enough that I did not have any complaints. Captain Spins offers 100% up to $1,200 and 260 free spins across your first four deposits.

For every deposit, you can get 100% match bonus up to $300 as well as at least 50 free spins. Unlike other online casinos offering multi-deposit bonuses where the return percentage is lowered with subsequent deposits, Captain Spins has kept it to 100%, making each of your four deposits worth it.

There are a few terms that you have to keep in mind when claiming your welcome bonus. The most important for me was the wagering requirements which were set to 35x. This 35x is on the total of the bonus amount, deposit, and free spins, which is quite high. The match bonus also needs to be used within 30 days of claiming.

For the free spins, they can only be used with the popular slot game Book of Dead, and they must be used within ten days, or they will become void.

Captain Spins has massive treats for their regular players too. I visited their promo section and found a bonus calendar stating what each day could reward me. Some days offer free spins, while other days come with cashback bonuses. I also found a loyalty program at Captain Spins, which I think is best for regular and high-volume players. You can level up by playing more games, earning points, and receiving exciting rewards in the end.

Deposits and Withdrawals: 9.5/10

Captain Spins focuses on bringing safe, secure, and fast banking options for Kiwis to use. I found all the popular options that are widely used in New Zealand, and they all have a low minimum deposit of $5. Captain Spins supports credit and debit card payments, and I was also provided different e-wallets and payment vouchers when making my first deposit at the casino. 

As the welcome bonus at Captain Spins cannot be claimed with Skrill or Neteller, I decided to use my Mastercard. I deposited $100 initially, and my transaction was processed instantly. I received my deposit as well as the bonus credits available to play on any game I wanted. The good thing is Captain Spins does not charge any sort of transaction or service fee from their users.

I would love to see a few more payment options at Captain Spins, including cryptocurrencies and some more e-wallets. For now, the following are the banking options at Captain Spins for Kiwis:

Deposit methods

• Visa (Min. $5)
• Mastercard (Min. $5)
• Paysafecard (Min. $5)
• Skrill (Min. $5)
• CashToCode (Min. $5)
• Neteller (Min. $5)
• Neosurf (Min. $5)

All deposits are processed instantly, and the maximum limit varies for each method.

Withdrawal methods

• Direct bank transfer
• Visa/Mastercard
• Skrill
• Neteller
• Neosurf

I had to verify my identity when requesting a withdrawal for the first time. After completing the verification process, I received my funds in my bank account within a few days. While wallet withdrawals are processed quickly, bank transfers can take up to 5 business days. Also, the minimum and maximum limit depends on your chosen withdrawal option.

Mobile Gaming: 9.7/10  

Captain Spins has a mobile-friendly site as well as a dedicated mobile app for Android users. Unfortunately, I could not find their app for iOS devices, and as I own an iPhone, I had to test their games with my browser. I logged into my Captain Spins account after visiting the site through the Safari browser. The site loaded as quickly as it did on my laptop. The interface was very similar too, but of course, all the options and features were compacted. Through the sidebar, I was able to select different options, including games, bonuses, account settings, and more.

Captain Spins allows mobile users to make deposits, withdrawals, verify identity, contact support, and do whatever a desktop user can. As my main concern was the games and how they performed on my mobile, I visited the gaming section and started playing some slots, jackpots, and table games one by one. The games took a bit longer to load, but once loaded, I experienced smooth gameplay and a lag-free experience. The games also stretched to my phone size perfectly, making it easier to navigate the options and play just as I wanted. The graphics were also up to mark and looked even better than on my laptop due to the smaller screen size. To get a similar experience, I would recommend you update your mobile browser. A stable internet connection is also important if you want to avoid lag or long loading times.

Customer Support: 9.8/10  

The customer support at Captain Spins is brilliant. They have live chat and email support. I always prefer live chat support as it is instant, quick, and efficient. The best part is it's available 24/7 at Captain Spins, so you can resolve your queries any time. To get started, click on the lower-right chat button on the website, and a pop-up will appear. That is where I had to provide some personal info, and an agent connected with me right after. I explained my issue and received an answer in no time.

Regarding email support, Captain Spins claims that they answer all emails within 72 hours. This is a long time, but that is the maximum wait time; when I tested out their email support, I received a response in under 24 hours. If you prefer, you can also try to find the answer yourself in their FAQs section.

Security and Licensing: 9.9/10  

Captain Spins is owned and operated by White Hat Gaming Limited, one of the largest casino groups I know. It owns many popular online casinos, a few of which I have also reviewed in the past. In terms of legitimacy, trust, and licensing, I didn't really have concerns playing at Captain Spins. I found the official licensing certificate of Whitehat Gaming Limited provided to them by MGA. I have attached it below and have also highlighted Captain Spins in their list of owned websites. Captain Spins is licensed by MGA and the UK Gambling Commission. All this is quite reassuring for me.

Captain Spins has implemented state-of-art security measures like SSL encryption and KYC verification. All players at Captain Spins have to verify their identity at Captain Spins to ensure there is no fraudulent activity. For your account security, I recommend you enable 2FA, add a phone number, enable email alerts, and set a strong password.

Verdict

There are several things that combine to make a casino great, and Captain Spins has them all! I was hooked right from the start due to their enormous welcome bonus and free spins I received with my first deposit. The number of games they offer, the top game providers, smooth gameplay, and dedicated mobile gaming experience are some more of their features that made me put Captain Spins at the top of my list of greats. I tried their games on my laptop and phone, and enjoyed every bit of the session with amazing graphics, easy navigation, and interesting themes.

Captain Spins provides Kiwis with secure banking options like credit or debit cards, e-wallets, and vouchers. You can also enjoy daily bonuses and take your casino gaming experience to the next level. To try it yourself, sign up at Captain Spins, make a deposit, and start playing!

Frequently Asked Questions