Vegas Lounge Casino Review NZ

Expert Review

Vegas Lounge is a professional, well-designed, and diverse online casino offering an excellent range of features to users from New Zealand. After landing on the homepage, I was greeted with a unique cashback bonus of $400, along with the chance to win a fully-paid trip to Las Vegas. I was also taken right away by the over 2,000 games in the platform and the top-tier game providers they have partnered up with such as Microgaming, NetENT, Pragmatic Play, and more.

I also love how fast and easy it is to use Vegas Lounge. I was able to register an account within a minute with my complete details. Through quick and safe banking options, I made a deposit and received my funds instantly in my account. Vegas Lounge also has dedicated customer support. As a testament to their excellence, Vegas Lounge has been nominated for the best casino in New Zealand. In this Vegas Lounge NZ review, I will briefly discuss their features and services, so keep on reading.

Games: 9.8/10

Vegas Lounge has over 2,000 games that include classic titles, popular ones, new games, and exclusive games for you to check out. They add new games every now and then to bring the latest titles for their players and offer them something new. I was also able to find all types of gaming categories at Vegas Lounge. They have the widest range of slots that include classic slots, 3-reel slots, video slots and more. You can also play jackpot games, card games, table games, live casino games, scratchcards, and more.

Vegas Lounge has partnered up with 130+ top game studios in the industry such as Microgaming, NetENT, Alchemy Gaming, Evolution, Pragmatic Play and more. Every game is optimised for any device, even low-end ones, with no lag or in-game issues for a truly enjoyable experience.

I picked over 50 titles from the Vegas Lounge library and tested them on my laptop and tablet. Both devices were fairly old but handled the site quite easily, with all the games running smoothly. I absolutely loved the graphics, interface, and themes of games at Vegas Lounge. Most of the games have 3D graphics, a beginner-friendly user interface, and quality sound. To get a similar experience, I recommend you update the browser of your device and have a stable internet connection.

For the live casino games, I was given the option to join different types of rooms, whether private or public. I decided to go with open rooms where you can chat with the other players and interact with the agent. The live casino games are streamed live, so a strong internet connection is a must. The experience is worth it as you can get real casino vibes from the comfort of your home.

I visited the dedicated RTP section at Vegas Lounge to evaluate the payout rate, and found that most of the games had an RTP of 98% or more. Some games even had an RTP of over 99%, which is simply astonishing. Vegas Lounge games are approved by eCOGRA and The POGG, which ensure the games are up to mark and safe to play.

Bonuses: 9.6/10

When I was first introduced to the welcome bonus at Vegas Lounge, I found an interesting headline stating, “No wager, no fuss”. In my years of experience in the gambling industry, I have never seen an online casino offering a welcome bonus like Vegas Lounge. Instead of offering a match bonus deal, they offer a cash-back bonus, which I think is better and easy to claim.

You can get 50% cashback up to $400 on your first week playing at Vegas Lounge. Suppose you signed up, opted for the bonus, and started playing a particular casino game. If you win, you get to keep all your winnings without any questions asked. But suppose you deposited $100 and lost it all; you will be rewarded 50% cash back and will get $50 back in your account.

This way, even if you lose, you can get $400 as a welcome bonus at Vegas Lounge in your first week of playing casino games. There is no need to worry about wagering requirements which can be as high as 70 times on other online casinos. With Vegas Lounge, you just have to make a minimum deposit of $20 to become eligible for the bonus. Also, all your cashback from the losses is deposited into your account on the 8th day of creating your account for you to withdraw and reuse on any game you like.

Vegas Lounge has a loyalty and VIP program, which you can join to enjoy extra perks. The higher your loyalty and VIP rank, the better rewards you will be able to get. As a newbie, I was given the perk of 10% weekly cashback through the loyalty program as well as 2.5% monthly cashback through the VIP program. You simply have to spend more time playing at Vegas Lounge to increase your rank or level and get personalised gifts and improved cashback percentages. There is a limited-time promo right now at Vegas Lounge, where you can get a chance to win a trip to Las Vegas. For every $50 wagered on the qualifying games, you get a certain number of tickets to be used in the lucky draw at the end of the promo. I was also able to collect a few tickets while writing this review, so let’s see how my luck turns out in the end.

Deposits and Withdrawals: 8.9/10

Vegas Lounge has some convenient and popular banking options for Kiwis, but the main problem is the lack of variety. There are only a few options available, like credit or debit cards and some e-wallets, and nothing more. Some Kiwis prefer depositing through MuchBetter, ecoPayz, Neteller, and cryptocurrencies, but there are no such options at Vegas Lounge. As for withdrawals, Vegas Lounge has limited the option to direct bank withdrawals and a few more options, which might not be the preference of everyone.

As I had to make a deposit at the casino to test out the games and get the welcome bonus, I decided to use my Visa card, and the transaction went through smoothly. Fortunately, no fee was charged, and there was no delay for the funds to reflect in my account. Here is the complete list of payment options you can use at Vegas Lounge from New Zealand:

Deposit methods

• Visa (Min. $5)
• Mastercard (Min. $5)
• Paysafecard (Min. $5)
• Skrill (Min. $5)
• Cashtocode (Min. $5)
• Neosurf (Min. $5)

The maximum limit for deposits depends on the daily set limit on your account, which can be changed as per your preferences. All deposits are processed instantly.

Withdrawal methods

• Direct bank transfer
• Visa
• Mastercard
• Skrill
• Neosurf

All withdrawal requests are kept on hold for two business days. I received my withdrawal in just over two days but without any fees or charges. The limits are determined at the time of withdrawal.

Mobile Gaming: 9.7/10  

Vegas Lounge does not offer a mobile app but brings a mobile-friendly website that allows users to play casino games on their phones whenever and wherever they want. On a brighter note, you will not have to worry about downloading or installing any app, so you can get started instantly with your mobile browser.

I tested Vegas Lounge on my old iPhone X to see how well the site worked. Surprisingly, the interface was very similar on my phone as it was when I reviewed the casino on my laptop. I was easily able to log into my account, and given the option to make a deposit or withdraw funds through the available banking methods.

When I accessed the gaming library from my phone, all the games within different categories were available to play. I played slots, jackpot games, and live casino games, and found no difference between playing on my mobile and my laptop. I also enjoyed the graphics, the full-screen mode, and the friendly interface, which allowed me to play with ease.

I really appreciate how Vegas Lounge did not compromise even a little on their mobile site. You can do everything from managing your payments, contacting support, enabling account security features, and playing games.

Customer Support: 9.9/10  

Vegas Lounge has world-class customer support. Their live chat and email support are both available 24/7. I tested the live chat support by contacting the agents multiple times in one day, and was catered to every single time with a professional response and a solution that solved my problem. Their support team consists of staff who speak different languages such as English, Spanish, French, and more.

If you have a complex issue, you can send an email instead. I tested this and received a reply from their support team within an hour, which is very fast.

Vegas Lounge also has an FAQ section and tons of other guiding content. I was able to find the answer to many common questions just by taking a look at their FAQs. 

Security and Licensing: 10/10  

Vegas Lounge is licensed by two gaming commissions: the UK Gambling Commission and the Malta Gaming Authority, the certificate of which is in the screenshot below. I was able to verify both of their licences by visiting the official websites of the gambling commissions and fetching their complete details. The casino has valid gambling licences of multiple types, ensuring a regulated environment. Vegas Lounge is owned by White Hat Gaming Limited, a company based and registered in Malta.

Vegas Lounge uses SSL encryption; all tech giants opt for SSL encryption as it protects your sensitive info and keeps it safe. For further protection, I simply enabled the 2FA for my Vegas Lounge account and added a 4-digit secret code that users can set  for their account.

Verdict

Hands down, Vegas Lounge is one of the best online casinos that I have ever reviewed. I really loved their unique welcome bonus. You can get up to $400 in cashback when you lose on any games, cutting your losses by 50%. They have an amazing variety of games where you can enjoy over 2,000 premium titles across all gaming categories. Vegas Lounge is available for PC users as well as mobile users; I played their games on both platforms and had an excellent experience.

Vegas Lounge should add more payment options for New Zealanders to bring convenience. Other than that, they have instant customer support, licences from multiple commissions, and excellent security as well. You can register at Vegas Lounge now, claim your bonus, and start playing!

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