Queen Vegas Casino Review NZ

Expert Review

Queen Vegas treats their players like royalty with their enormous gaming library, a friendly environment to play in, secure banking options, and much more. The casino has been in business for several years and has maintained their position among the top online casinos on the internet. One of the main reasons behind their popularity is that they bring all types of casino games to the table. Queen Vegas has more than 6,000 games that include slots, jackpots, live games, table or card games, and poker. All their games are developed by top game providers known for their quality, graphics, fair play, and optimisation. 

Queen Vegas treated me with a welcome bonus of 100 free spins when I signed up and made my first deposit. With their ongoing promos and regular deals, I was assured my experience would be great for as long as I wanted. My banking experience was trouble-free as I was provided with many secure banking options. Queen Vegas also has a dedicated customer support team. In this Queen Vegas review for New Zealanders, I take a detailed look at their features and determine if they are a good choice for Kiwis.

Games: 10/10

Queen Vegas sets themselves apart with their massive gaming library consisting of 6,000+ titles. Their diverse game section has all types of casino games catering to every preference and liking. It does not matter if you like playing pokies, table games, card games, jackpots, or live dealer games, you will find them all at Queen Vegas. With new and popular games added every now and then, you will never run out of options. 

I was also impressed by their long list of game providers that ensures the highest possible quality of games with a smooth gaming experience and top-notch graphics. This list includes some of my favourite game studios like Microgaming, NetENT, Pragmatic Play, and many others that are leading the gaming industry. In case you, too, have particular preferences regarding game developers, there is an advanced search filter option at Queen Vegas, allowing players to select any game studio from the list. I was also able to filter the library by game type, game tag, star rating, minimum bet, and maximum bet by using the same advanced search option.

Using my laptop, I tested around 50 titles from different sections of the Queen Vegas library. Almost every game comes with the demo play option. Without wagering your real money, you can check if the game is cut out for you and if it is fun to play. I had an awesome gaming experience at Queen Vegas. The games did not take long to load, had smooth gameplay, a beginner-friendly interface, as well as pretty interesting themes. I was provided with the option to either play games in windowed mode or fullscreen mode.

I always opted for the fullscreen mode, as this way I could enjoy the graphics, visuals, and animations more immersively. Even the live games I tried had crystal clear streaming capability, taking my playing experience to a whole new level. All of the live games were hosted by professional and friendly dealers, ensuring all the players had a fun experience. I joined several game shows, visited public rooms for baccarat and roulette and enjoyed every second of it. I placed live bets through the in-stream interface and chatted with other players.

Bonuses: 9.6/10

The welcome bonus at Queen Vegas works a little differently than most of the casinos I have reviewed in the past. While others offer a 100% match bonus on making the first deposit at the casino, Queen Vegas offers 100% match spins on making the first deposit. New Kiwi players joining Queen Vegas can get a free spin for every $1 deposit up to $100. So, if you make a deposit of $50, you will get 50 free spins in return. If you are lucky, you can hit big wins with the free spins and cash in a considerable amount. The idea seemed pretty interesting to me, so I decided to make a deposit of $100. My 100 free spins were instantly credited to my account, allowing me to use them on the designated game.

I proceeded to check the terms and conditions of the welcome bonus. The winnings from the free spins need to be wagered before they can be withdrawn. The wagering requirements are set to 60 times, which must be completed within 30 days of claiming to spins, or the winnings will be considered void. While the wagering requirements are a little higher than the industry standard, one should be able to complete them within the allotted period. The free spins can only be used on the popular slot game Spina Colada, with each having a value of $1. A minimum deposit of $10 is required to claim the free spins, or else the bonus will not be credited to your account.

The rewards section of the casino offers dozens of other deals. I could participate in mega prize drops, free slot spins, or check out the featured games to win exclusive rewards. There are tournaments where casino players can compete and win massive rewards. Queen Vegas has a level system where you can achieve higher levels by playing games regularly. The higher the level you reach, the better your rewards will be in the promo section.

Deposits and Withdrawals: 9.2/10

Queen Vegas makes it easy for their users to make deposits and withdrawals with the decent variety of banking options they have on offer. When I visited the banking page from my account, I was satisfied seeing all the popular options available, like credit and debit cards, e-wallets, payment vouchers, and more. However, Queen Vegas charges a fee on almost all of their payment methods when making a deposit. You have to pay a 2.5% fee when making a deposit with a bank card, and the same fee is 5% when using e-wallets. Payment fee is not very common in the gambling industry as most of the casinos process deposits and withdrawals without any charge. Queen Vegas should get rid of their payment fees to stay competitive in the casino market.

To make a deposit, I opted for the Visa debit card option. The transaction was processed instantly, and I received the funds in my account. For the other payment options available and their fee, take a look below:

Deposit methods

• Visa (Min. $10) - Fee: 2.5%
• Mastercard (Min. $10) - Fee: 2.5%
• Paysafecard (Min. $9.5) - Fee: 5%
• Skrill (Min. $10) - Fee: 5%
• Payz (Min. $10) - Fee: 3.5%
• MuchBetter (Min. $10) - Fee: 0%
• Jeton (Min. $10) - Fee: 0%

All deposits at Queen Vegas are processed instantly.

Withdrawal methods

• Wire transfer (Min. $30)
• Visa/Mastercard
• Skrill
• Payz
• Paysafecard

Queen Vegas only allows withdrawals to payment methods used for depositing funds. As I used my Visa card, I had to withdraw funds to my bank account. Queen Vegas also verified my identity first before processing the withdrawal request. The good thing is, unlike the deposits, withdrawals are processed free of charge at Queen Vegas. The processing time and withdrawal limits vary and can be seen on the withdrawal page.

Mobile Gaming: 9.7/10  

Casino players who don’t have access to a laptop or desktop or simply love playing casino games on the go will benefit from the mobile-friendly site of Queen Vegas. There are no dedicated mobile apps, so no need to worry about downloading or installing anything. Simply visit Queen Vegas from your mobile browser, and you will be good to go. I recommend using fast browsers like Chrome, Safari, or Opera, as well as a stable internet connection to get the best mobile gaming experience. Using my phone, I was able to access the Queen Vegas site within seconds after searching it on Google. The interface looked very similar to the desktop version. There was the option to register an account or log in to an existing one.

I entered my credentials and was logged in instantly into my account. I loved the overall navigation of the mobile site, as there were dedicated sections for everything. Be it the gaming library, rewards, loyalty, banking, or account settings, I could access everything from the sidebar. The gaming library was also divided into subcategories like slots, jackpots, and other types, with the option to use the advanced search filter option. I first played some games and spent time evaluating their performance on my mobile. Although the games took a little more time to load compared to the desktop version, everything else was smooth. The gameplay was lag-free, and there were no freezing issues, which are really common for mobile gaming. Moreover, the graphics looked brilliant, the in-game interface was easy to navigate, and I could also enter the fullscreen mode.

I could easily request deposits and withdrawals through my mobile without facing any problems. Other options like customer support, privacy settings, document submission, and pretty much every feature were available, just like for desktop users.

Customer Support: 9.8/10  

I had to get in touch with the official support team of Queen Vegas several times while writing this review to get some of my queries answered. Amazingly, the support team was always quick and efficient in addressing my queries. I could either use the live chat support or send an email directly to the support team. I preferred using the live chat option as it instantly answered all my questions. But there is a catch! The live chat support is powered by AI, and you can get in touch with a live agent only if you request it.

Unfortunately, a live agent is not always available, and I waited around six hours to get a response. I decided to seek help from the AI bot which is very efficient and understands the problem quickly. I wanted info regarding withdrawals and security, and the bot provided me with detailed guides and information. It also asked if I wanted more info or ask another question.

Email support is available in different languages. English email support is available 24/7, while support in other languages may take a few hours to get an answer. I also recommend checking out bonus policies and terms and conditions that might answer some of your basic queries and save you the hassle of contacting support.

Security and Licensing: 9.9/10  

Queen Vegas is owned by SkillOnNet Limited, a renowned company that owns several online casinos which I have previously reviewed, like Swift Casino and PlayOJO. The company is based in Malta and has a registered office there, and has obtained a licence from the Malta Gaming Authority. As you can see in the certificate below, SkillOnNet Limited also has authorisation from eCOGRA, ensuring all of their casinos are fair and safe to play at. 

Queen Vegas provides their players with several security options. I was able to set a strong password, set limits for deposits, enable email and SMS notifications, check session history, and keep up with all the previous transactions. Queen Vegas uses SSL encryption to protect all the private info provided at the casino. All players at Queen Vegas need to verify themselves to create a safe environment without any risk of fraudulent activities.

Verdict

Queen Vegas beats the competition with their unmatched features, which is why they are among the best online casinos on the internet. I was truly impressed by their gaming library consisting of over 6,000 titles covering each casino gaming category and allowing all types of players to enjoy their experience. The casino has partnered up with many top game providers to offer only the highest quality games compatible with computers as well as mobile devices.

They offer an attractive welcome bonus, and I loved the daily picks even more. The decent variety of payment options also allowed me to make deposits and withdrawals quickly. However, Queen Vegas needs to work out a solution for the fee they have imposed on some deposit methods and bring it down. The casino has good customer support and a valid licence to operate in New Zealand and many other jurisdictions. I highly recommend you check out what Queen Vegas has to offer.

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