Quatro Casino Review NZ

Expert Review

Launched way back in 2009, Quatro Casino continuously strives to provide players with the most entertaining casino gaming experience. The casino holds a valid gambling licence from the Kahnawake Gaming Commission to operate legally in New Zealand and beyond. When I registered an account at Quatro Casino, the process was quick and I was offered a deposit to make immediately. But first, I explored their gaming catalogue which had a few hundred games on offer. There were slots, progressive jackpots, table games, card games, poker, live dealer games, and some other types of games. Most of those games were powered by Microgaming and Evolution, which is a good sign for anyone who prioritises quality.

The welcome bonus of Quatro Casino offers up to 700 free spins along with a $100 bonus. There was a loyalty program as well, which I could join and receive exclusive perks and benefits. As for banking, I had several secure and fast payment options to go with. I also got in touch with the support team, explored the security features, and explored everything in-depth. I will discuss it all in this detailed Quatro Casino review for New Zealanders and share my thoughts regarding my overall experience.

Games: 8/10

The gaming catalogue of Quatro Casino is a mix of great and not-so-good features that left me with a confused opinion regarding my overall gaming experience. To start with, Quatro Casino brings around 700 games to the table for their players to enjoy. While it might seem a big number, it really is not, considering most online casinos now offer thousands of games. But the positive point of Quatro Casino is that the platform brings only top-of-the-line titles for Kiwis to play. They have partnered up with Microgaming and Evolution, which are known for offering fully optimised, visually pleasing, entertaining, and fair games. I also liked the fact that Quatro Casino covers all popular casino gaming categories despite having a limited number of games. I found slots, live dealer games, progressive jackpots, table games, card games, and more. There were many popular titles available for me as well that I could play in a whole new environment.

However, I was not really happy with the way the interface of Quatro Casino was designed. While I was able to visit separate sections of different types of games, it was hard to distinguish the popular titles, new ones, and exclusive titles. Even the search filter did not have any use for me, except I could enter the exact name of a title and fetch it out. There was no advanced filter option where I could easily select a category, type, or other preferences. Above all, I could not even separate games by their developers as the games are all provided by Microgaming, besides the live games which are offered by Evolution Gaming.

Once I clicked on a game, my experience was smooth and pretty much flawless. I played and tested over 50 titles across different categories at Quatro Casino, and everything worked the way it should work. I only had to wait a few seconds for most of the games to load. Every game also came with a user-friendly interface, as well as complete instructions to play it along with the paytable. So, even if you are an amateur casino player, you won’t face problems understanding any of the games at Quatro Casino. Additionally, I could place bets however I liked. I could enter a custom bet amount as per my budget and even set up automatic betting to keep the game rolling.

The graphics of the games were also on a whole different level. I loved how detailed every aspect of the game was; the themes were pretty good, and the visuals were attractive. I played most of the games in fullscreen mode instead of windowed mode and enjoyed the graphics even more. I also played a few live games, including Baccarat, Blackjack, and a few others. There were several public rooms that I could join, and each room had a professional agent hosting the sessions. The streaming quality was quite good, but I could not find the option to set up the video quality as per my preference. Besides that, I could chat live with other players, place my bets, or simply watch others play. It was quite a unique experience, as if I were playing in an actual casino.

Bonuses: 7.5/10

Quatro Casino has a unique way of welcoming their players, and they do it by offering them free spins for the first week plus a bonus when they sign up. When I did the same, I was offered up to 700 free spins along with a $100 bonus that I could claim on my first-ever deposit. There were different deposit scenarios that I had to keep in mind, and based on that, I would get a certain number of free spins and a bonus. I have explained it below to make it easier to understand:

This welcome deal was quite irresistible for me, and I made an instant deposit of $100 to get 100 spins for the first day, along with my $100 bonus.

Besides that, there were a few terms and conditions about the signup bonus that I was required to fulfil. Firstly, I had to ensure a minimum deposit requirement of $10 to be eligible for the signup bonus. What I didn't really like was the wagering requirements that Quatro Casino had set for their signup promo. I was required to wager the bonus and the spins 200x, which is significantly above the typical industry standard of 35 times. Quatro Casino should lower it to an easily achievable level.

Also, I had to sign in and manually claim the free spins on the specified games for seven consecutive days, and missing any day would result in losing the free spins for that day. The good thing was that there was no cap on winnings, so I could withdraw the winnings after completing wagering requirements.

Quatro Casino also has a loyalty program called Casino Rewards, in which you can participate and win exclusive rewards. There were different levels to reach by playing more and becoming eligible for better perks, personalised rewards, increased jackpots, and more. If you play at any of the Casino Rewards casinos, such as Yukon Gold, Casino Classic or Zodiac Casino, any points and status you earn will combine together, which is great.

In terms of ongoing promos, I unfortunately could not find much on the site. There was a limited spin pack offer which I could win by making a deposit of a certain amount. There was a promo on the game Chicken Night as well, offering a bonus of $100 to a lucky winner. And that was pretty much it. Quatro Casino needs to bring in more regular deals to ensure a rewarding environment for their players.

Deposits and Withdrawals: 9.8/10

Quatro Casino provides a long list of banking options, including all popular bank cards, different types of e-wallets, including the fastest ones, mobile wallets, and payment vouchers. The best part is none of these payment options has a fee attached to them, and I could receive withdrawals and deposit money without paying anything extra.

I decided to use my Mastercard and initiated a transaction of $100. All I had to do was enter the deposit amount card details and click on the deposit button. My transaction was approved in a snap, and I was done with the process in mere seconds. I received not only my deposit but also the welcome bonus in my account. To see what other payment options you can use at mobile wallet, take a look below:

Deposits

• Visa
• Mastercard
• JCB
• MuchBetter
• Google Pay
• Paysafecard
• Payz
• Neosurf
• Skrill
• Neteller

All deposits are processed instantly, and a minimum deposit of $10 is required no matter what option you choose.

Withdrawals

• Direct bank transfer
• Visa/Mastercard
• MuchBetter
• Payz
• Neosurf
• Skrill
• Neteller

E-wallet withdrawals at Quatro Casino can take anywhere between 1 and 3 days to process. Bank withdrawals may take up to 10 days to reach your account which is quite slow. If you are interested in withdrawing quickly, check out this list of the fastest paying casinos in NZ.

I received my withdrawal in my Mastercard account within two days. However, I was required to verify my identity before I could make a withdrawal. The verification process was easy, and I only had to upload my documents to get processed. Withdrawal limits may vary depending on the chosen payment method.

Mobile Gaming: 9.6/10  

Quatro Casino has a mobile-responsive website that works with almost all smartphones, handheld consoles, tablets, and iPads. However, Quatro Casino does not have any dedicated mobile apps, and the casino can only be accessed through mobile browsers. Keeping that in mind, I opened the Chrome browser on my Android mobile and visited Quatro Casino right away. The homepage appeared boasting the signup bonus, the comprehensive library, and other features of the casino. I had the option to register from scratch or sign in to an already existing account, which I did. After logging in, I was provided access to my bank section, which already had funds from the deposit I made earlier on my laptop. Additionally, I could also make a new deposit right from my mobile or request a withdrawal as per my needs. Other platform features include customer support, account security, promotions, loyalty program, among others.

Of course, the entire game catalogue of Quatro Casino was also available. It had separate portions for slots, live games, jackpots, and other types of games. I could individually explore them and click on any title to start playing. On doing so, the games would start loading, taking pretty much the same time they did on my laptop. In terms of gameplay, I felt some games were a bit choppy. But it might be due to the high intensity of the graphics, which my relatively old phone was struggling to handle. But it was only for a handful of games, and all other titles I tried worked flawlessly with no lag or stuttering issues. I also never faced unresponsiveness and hanging or freezing issues. The graphics and the visuals of the games seemed at par, and I could also hear the sound and music very well. The in-game navigation was also very easy, and I could enter fullscreen mode, having the entire screen to myself and the games I was playing. I also played live baccarat and game shows, and the streaming was buffer-free and in HD quality. I could easily place bets and enjoy live casino gaming on my phone.

During my entire time testing Quatro Casino on my mobile, I was connected to a stable internet connection and was using an updated browser. I think these factors enhance the overall mobile gaming experience.

Customer Support: 9.8/10  

The customer support at Quatro is fast, efficient, and professional. I also liked the fact that there were several ways through which I could get in touch with the support team. There was live chat support that was available 24/7. Additionally, there was email support with a 48-hour response time. I first tested the live chat support by initiating a chat session through the contact page. Initially, I had to chat with an AI bot, and in case of an unsatisfactory response, I could simply request for a live agent. On doing so, I was instantly connected with one to whom I explained my issue briefly. The agent understood the problem very quickly and provided me with a detailed, quick, and easy-to-understand solution, which actually helped me out. I had a pretty smooth experience with the live chat support at Quatro. 

I also sent a direct email to the support team, and it was answered within a few hours, just as the officials promised. I recommend going with this option if you are not in a hurry. Moreover, you can also check out the terms and conditions of Quatro, take a look at the policy page and visit the FAQs section to get quick info regarding pretty much everything on the platform.

Security and Licensing: 9.6/10  

Quatro Casino is a subsidiary brand of a company known as Fresh Horizon Limited. The company is based in the British Virgin Islands and has been operating for many years. Quatro has obtained a licence from the Kahnawake Gambling Commission, which I have also attached below. On top of that, Quatro has a recognition certificate from eCOGRA, a reliable auditing firm that ensures fair play and safety at online casinos. 

Quatro also brings state-of-the-art security features to their casino, ensuring a safe gambling environment. They have SSL encryption to safeguard the private data and info provided at the casino. In terms of account security, it was totally up to me how I utilised it. I could set up a strong password, enable different communication modes, check game history, and make sure everything is up to mark. With secure banking options and authorisation from eCOGRA, I never had to worry about my safety on the platform.

Verdict

Quatro Casino definitely makes it to my list of pretty good online casinos. While there were some things that I really liked about Quatro Casino, there were a few negative aspects as well that could have been improved. For instance, their gaming catalogue has all sorts of games on offer. However, I would love to see more diversity with more games across different categories. In terms of quality and optimisation of the games, I had no complaints and had a very flawless gaming experience on my laptop and mobile phone.

I loved the welcome bonus at Quatro Casino, but there was a lack of regular or ongoing promos. Thankfully, their loyalty program has exclusive perks and benefits. In terms of banking, customer support, security, and licensing, Quatro Casino did not disappoint me. In the end, I would recommend Quatro Casino to New Zealanders, with the hope the casino can improve some of their features in the near future.

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