You have won some money at an online casino, how exciting! But the only issue is, you can't seem to withdraw it. Maybe you are seeing an error such as "you have not met the sign-in conditions and cannot withdraw". This is incredibly frustrating, and I experienced the same problems almost a decade ago when I first started playing at online casinos. There are a few common reasons why you can't withdraw your money from an online casino. Let's take a look at the most common issues and how to resolve them:

Unfulfilled Wagering Requirements

This is the number 1 reason why players can't withdraw from the casino. They have claimed a bonus, which many online casinos offer, but haven't fulfilled the wagering requirements.

The terms of the bonus stipulate that you must bet a certain multiple of the bonus (and sometimes the deposit amount too) before you can withdraw any winnings derived from the bonus. If you attempt to withdraw money before fulfilling the wagering requirements, the casino won't allow it.

Wagering requirements, also known as "playthrough" requirements, are conditions set by online casinos on their bonuses and promotions to avoid potential misuse.

As an example, let's say an online casino offers a 100% match bonus on a $100 deposit, with 30x wagering requirement on the bonus amount. In this scenario, you'd have to place bets amounting to $3,000 (30x the $100 bonus) before you will be able to withdraw any winnings.

Not Meeting the KYC (Know Your Customer) Requirements

Online casinos are legally obliged to confirm the identity of their players. This process, commonly referred to as Know Your Customer (KYC), usually involves providing the casino with a copy of a government-issued ID, (e.g. passport or driver's license), and proof of address, such as a utility bill. If you haven't submitted your identity documents, or they have not been verified, then you may not be able to withdraw your winnings.

Breaching Casino Terms & Conditions

If you try to trick the casino in anyway, by breaching the terms and conditions, you will definitely encounter issues when attempting to withdraw money. Online casinos establish their rules to ensure fair play and prevent fraudulent activity. Some players try to exploit welcome offers by opening multiple accounts or using deceptive practices. This is considered bonus abuse and is strictly prohibited. 

Opening multiple accounts under different names to claim the same bonus multiple times is known as multi-accounting and is against the rules. You may think it's easy to get away with these hacks, but casinos have dedicated risk management departments that spend hours each day tracking suspicious activity.

If such practices are detected, your account could be closed, money may be confiscated, and the player could be barred from the casino and any related casinos.You must adhere to the casino's terms and conditions in order to avoid flagging your account, and being unable to withdraw money. This is one of the possible causes of the common error "you have not met the sign-in conditions and cannot withdraw".

Minimum Withdrawal Limits

Most online casinos have a minimum withdrawal limit, which may vary based on the banking method. This means you must have a certain amount of money in your casino account in order to make a withdrawal. If your account balance is below the minimum withdrawal amount, you won't be able to withdraw.

Pending Withdrawal Timeframes

Online casinos often have a pending period before they process withdrawals. This is a security measure designed to prevent fraudulent transactions. If your withdrawal is still within the pending period, you have to be patient; wait until it lapses before your withdrawal is processed, and your money is sent to you.

Issues with Withdrawal Method

There might be a problem with the method you are using to withdraw money from the online casino. If your card has expired or your e-wallet account is no longer active, your withdrawal may fail. Check that your payment types are OK, and maybe try using a different option.

You are Using a Scam Casino

This is the worst-case scenario, but you could be using a fake or scam casino. If you have signed up to a dodgy site, then the casino will never pay you out when you win. They may even try to scam you further scam by asking you to deposit additional funds in order for them to release your winnings. Be careful when you sign up to online casinos, and make sure you do your research so you are choosing a legitimate site.


If you cannot withdraw money from your online casino, and you don't think the issue fits in any of the categories mentioned in this article, I recommend contacting the casino's customer support team. They can look into your account and provide any information on why your withdrawal is not working. Hopefully they can explain how to resolve the issue. For a quick guide on withdrawing money, you can also see my article on how to withdraw money from an online casino.

About the author 

Peter Clayton

Peter is one of Indivisible Gaming's developers and has been working with us since 2015. When he isn't busy working on an upcoming game, he loves writing about all the games that he has played and tested. His experience in the industry is second to none, and we are grateful to have him on our team.