How to get a Win/Loss statement after blocking myself from an online casino

Online casino gameplay is exciting and can rapidly become something you look forward to everyday. If that fixation does not stay within healthy levels, it can eventually spiral into full-blown gambling addiction. When that happens, you have a number of avenues to bring your gambling habit in check.

One of the most effective is self-exclusion. It’s a proactive technique for curbing addictive behaviour by starving the player of platform access. When you block yourself from your online casino account, you may at some point want to obtain a win/loss statement. Here’s a step-by-step guide explaining what a win/loss statement is and how to retrieve it from an Internet casino despite self-exclusion.

The Importance of Win/Loss Statements

A win/loss statement is a detailed overview of an online casino player’s financial transactions within a specified period. There are several reasons you may want one including:

Tax purposes – You may need the statement for tax reporting purposes by accurately reporting your gambling wins and losses. Gambling winnings exceeding a certain threshold may qualify for taxation.
Personal finance tracking – The statement can help track your gambling expenditure. This is an issue that would be especially important during self-exclusion when you need to reevaluate your spending habits. That way, you can make informed decisions on your future gambling expenditure and personal finances overall.
Obtaining a clear view of gambling habits – Also central to the self-reflection needed during self-exclusion, the win/loss statement provides a clearer view of your gambling habits including a better understanding of your gambling activities as well as its impact on your life. That stark picture alone can be a motivating force for responsible gambling in future.

Step-by-Step Guide to Retrieving Win/Loss Statements

The actual procedure for accessing your win/loss statement will vary from casino to casino. Still, the process will usually comprise the following steps:

Contact Customer Support – This should be your first stop. Most casinos have 24/7 support available via email, live chat, helpdesk ticket or phone. It is here that you will be briefed on the steps you need to follow. Clearly communicate the current status of your account and over what period you would want a win/loss statement.
Providing Necessary Documentation – A win/loss statement is a confidential document that should only be accessible to the account holder and the casino. The casino would therefore want to be certain that it’s issuing the statement to the legitimate account owner. You will be required to furnish relevant documentation such as registered email address, a government-issued photo ID and a proof of address.
Understanding Potential Challenges – Getting a statement while in self-exclusion will naturally be less straightforward than doing so while your online casino account is still active. Brace for significant hurdles during the process. Be patient but persistent in following up on the issue. As long as you did not violate one or more T&Cs right before self-exclusion, you should eventually get your statement.

Alternative Methods

Self-exclusion does complicate the process of obtaining a win/loss statement. There is no guarantee that the casino will accede to your request. In the event that your statement application is declined, there are alternative ways you can approximate or calculate your win/loss data.

Bank Statements – Scan your bank, credit card or web wallet statement to Identify and add up deposits, withdrawals and any other transactions associated with your activity at the online casino. If you play on more than one platform, carefully isolate transactions from/to the self-excluded account. While the bank statement may not be as disaggregated as the win/loss statement, it will provide the total of inputs and outputs that captures your spending overall.
Available Betting History – You may have downloaded either betting history or a win/loss statement in the past before self-exclusion. While this will be limited in its scope, it can offer insightful snapshots on your gambling habits and cycles in general. You can thereafter extrapolate this pattern to the entire period you were interested in.

Legal and Privacy Considerations

Accessing your personal data from an online casino while your account is in self-exclusion status does raise important privacy and general legal questions. Is the casino under obligation to give you your personal information even if you have voluntarily given up your right to access the platform? That depends.

In a growing number of jurisdictions, the law does grant individuals the right to know and access their confidential data held by any organisation including online casinos. Whether such a law applies to your casino depends on the country of its registration and licensing. Further, the casino’s terms and conditions (T&Cs) may detail some limitations for self-excluded accounts (for example, older data may be permanently purged after a while).

Conclusion

Moving your account to self-exclusion will not automatically prevent you from accessing your win/loss statement but it will make it more challenging. Start off by contacting customer support with your request, providing required documentation and then wait.

In case your request is declined, take a look at your bank statement and any other available historical data you have access to then use that to reconstruct or approximate your gambling activity. Irrespective of how you get your online gambling record, use it as part of a wide strategy to break away from problematic gambling activity and get on the journey to financial wellbeing.

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About the author

Peter Clayton

Peter is one of Indivisible Gaming's developers and has been working with us since 2015. When he isn't busy working on an upcoming game, he loves writing about all the games that he has played and tested. His experience in the industry is second to none, and we are grateful to have him on our team.